The philosophy behind his writing and his books is to share his experiences and learning

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    Shanghai

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    Mumbai

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    Manila

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    Hong Kong

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    New Delhi

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    Shanghai

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    Dar-E-Salaam

Profile

Debashis Sarkar is one of Asia’s leading organizational improvement experts. He is globally recognised for his thought leadership on customer centricity and operational excellence. He is the Managing Partner at Proliferator Advisory & Consulting that has enabled businesses in Asia, Africa, Europe & Middle East. He writes on customer, business improvement, workplace leadership and behavioural science.

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Key Highlights

Expertise
Expertise

Recognised globally for his expertise on customer-centricity and operational excellence

Expertise
Advisory

Enabled companies across Asia, Africa & Europe

Expertise
Scholarship

Author of several business improvement books, papers and articles

Expertise
Experience

Around there decades of organisational transformation experience in global companies

Expertise
Speaking

Invited around the world for keynotes, workshops and conferences

Expertise
Recognition

Recipient of Philip Crosby Medal, QCI’s Quality Champion - Platinum Award & Simon Collier Award

Books

  • Little Big Things in Operational Excellence

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  • Behavioural Science For Quality and Continuous Improvement

    25 Lessons from Psychology and Behavioural Economics

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  • Building a lean service enterprise

    Reflections of a Lean Management Practitioner

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  • How Can I Help You?

    5 Mistakes To Avoid In Customer Service

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  • Lessons in Lean Management

    53 Ideas to Transform Services

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  • Lean For Service Organizations And Offices

    A Holistic Approach for Achieving Operational Excellence and Improvements

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  • 5S for Service Organizations and Offices

    A Lean Look at Improvements

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  • Lessons in Six Sigma

    72 Must-Know Truths for Managers

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  • Quality in Business

    76 Mantras for Managers

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  • The Managers Handbook for Total Quality Management

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Clients

Testimonials

"Debashis, you did a brilliant job."

K V Kamath

First President,
New Development Bank,
Shanghai.

"Debashis Sarkar is a globally regarded for his expertise on customer-centricity and operational excellence. We were lucky to snap him for PEX advisory board. His insights are a huge asset to PEX Network."

Ian Hawkins

Editor,
PEX Network,
London.

"Debashis Sarkar is a great speaker who can capture a conference audience even on a Friday afternoon and make them laugh and engage."

Gerlind Gerber

Head of Forums,
The Asian Banker,
Singapore.

"As a marketing diretor at Exact Software I hired Debashis Sarkar for a senior management keynote in London. His high energy session enmeshed with nuggets from customer-centricity, lean and change won the hearts of all."

Jose Juan Sanchez

Chief Marketing Officer,
Ekon,
Madrid.

"Mind blowing. Someone who keeps everyone totally engaged & participation for every fraction of seconds. I learnt a totally different perspective about how to drive the One Max Culture. It’s par excellence."

Dr Kousar Shah

Sr Vice President & Unit Head,
Max Hospital, Parpatparganj,
New Delhi.

"Debashis Sarkar is mentor par-excellence. I have immensely benefitted from him,. Would recommend him to any one seeking leadership success. On business transformation, he makes lasting impact. Clearly one of the finest in his field."

G Vishwanathan

Director Finance,
BNY Mellon,
Chennai.

"He is a star."

Amandeep Singh

Head IT Infrastructure,
Centrient Pharmaceuticals,
Gurgaon.

"Not only did Debashis deliver tangible impact he also helped my leadership team to think differently."

Arabind Das

Chief Operating Officer,
Godrej Tyson,
Mumbai.

"Extremely Engaging. Debashis is phenomenally knowledgeable. Masters the art of facilitation. Drives the best out of the delegates. The team anmyself have attained a completely different and new perspective of the Max Culture. Very impressed with the 360deg approach"

Dr Saurabh Lall

Head Operations,
Max Hospital, Saket,
New Delhi.

"Perfect 10/10. Very exhaustive - Felt like a quick refresher on important management principles & organization vision translated will help our managerial skills and MANCO (management committee) teams to perform better"

Arpita Mukherjee

SVP and Unit Head,
Max Hospital, Gurgaon,
Haryana.

"Excellent oration. High engagement with the teams. Lots of team activities made learning on “strategic thinking” much easier."

Namit Joshi

Commercial Director,
Centrient Pharmaceuticals,
New Delhi.

"One of the best workshops that I have attended. Deb is very engaging with outstanding subject knowledge."

Huxley Jose

Head Compensation & Benefits,
Tanfeeth,
Dubai.

"Debashis Sarkar is fantabulous."

V Srinivasan

Director,
NEC Technologies,
Bangalore.

"Debashis Sarkar is very effective & articulate. Explains concepts in a way that it’s understood easily & quickly backed with examples."

Sayoni Chakroborty

Manager,
HDFC Securities,
Mumbai.

"Excellent, great content dissemination. Involved and acceptance of views of all. Debashis has clarity on the essence of the workshop and the message that needs to come across"

Dr Gurpreet Singh

Unit Head,
Max Hospital, Saket,
New Delhi.

"An amazing “Strategic Thinking’ workshop. Deb keeps the audience engaged and involved. His examples and illustrations from various businesses made learning extremely interesting."

Jaspreet Kaur

Director Regulatory Affairs,
Centrient Pharmaceuticals,
South Asia.

"Knowledge is vast, carries different domain experience & versatile. Debashis Sarkar is very open to feedback. and an outstanding facilitator."

Jennifer Lobo

Senior Manager,
PNB MetLife,
Mumbai.

"A rare workshop where I can relate to the intent. He means everything from his heart & wants to see change. Mr Sarkar is a coach, who makes us realize that we are the catalyst. Rarely we get in a room with someone who is so real and evolved. Two days of leanings is more than the learnings of my life."

Riti Uppal

Head HR,
Max Hospital, Gurgaon,
Haryana.

"Debashis is an excellent coach and leader who mentored us in a wonderful way. His style is such that he makes sure everyone learns form his sessions and interactions. All concepts are brilliantly explained."

Manjeet Kaur

Financial Remediation,
Emirates NBD,
UAE.

"No one could have taught us better than Debashis Sarkar. He engaged all of us completely. My learnings have been the Credo, 4 Values, 8 Leadership Principles, Maxisms and how they can be applied in our workplace."

Dr Shweta Gupta

Medical Quality,
Max Hospital, Vaishali,
New Delhi.

"I would like to compliment Debashis Sarkar for his passion and commitment as a corporate advisor. His sincerity and integrity reflects in the outcomes he delivers to his clients.. I strongly recommend him."

Ashok Mittal

CEO,
Teamonk Global Foods,
Bangalore.

"Deb was just Great. With ample examples and structure, he makes learning insightful and engaging. I learnt about leadership principles, various structures and models such as RCA, Wheel of Woe and other such interesting & practical stuff."

Mohan Menon

Head Marketing,
Max Healthcare,
New Delhi.

"He is an excellent leader. He was simple and direct while making sure all were engaged and involved."

Sally Safa

Emirates Islamic Bank,
UAE.

"Excellent Orator, Involves the audience, makes the “immersion” process smooth”. Great workshop for insights and introspection. Will step back & change my ways of working. I wish this could have gone for another day or two, for more “immersion”. The workshop was beyond expectations"

Dr Abhishek Garg

Medical Admin,
Max Hospital, Vaishali,
New Delhi.

"Excellent workshop. The way Debashis Sarkar connects the subjects with day to day events is simply amazing. Full of knowledge spread across industries helps to make the environment positive & condusive. Every aspect of the workshop was very good .. in particular the 8 Leadership Principles and Maxisms. It was perfect"

Bobby Verghese

Unit Head,
Max Hospital, Shalimarbagh,
New Delhi.

"One of the best workshop leader I have come across."

Pranjal Shahi

Wholesale Banking,
Tanfeeth,
UAE.

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Latest News

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Deb among noteable contributors

Deb was featured among the 50 Notable Contributors in the Evolution of Quality Management in July 2023 issue of the Journal of Engineering Research

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Defining the Culture of Max Hospitals

Deb played a pivotal role in shaping the essence of the "One Max" culture across all hospitals of Max Healthcare in 2022 and 2023.

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Deb bestowed with QCI Award

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