He was awarded Philip Crosby Medal in 2014 and elected a Fellow of American Society of Quality in 2013. He writes for Huffington Post, The Economic Times and Process Excellence Network.
- Lessons on Quality Management from Kobe Steel
The article was originally published in Quality Digest on March 26, 2018 The cheating at Kobe Steel shook not just […]
- Three Reasons Why Customers Are Not Always Right
We all know the famous quote, “The customer is always right.” It was coined more than a century ago. In the […]