The philosophy behind his writing and his books is to share his experiences and learning

Books

Deb’s Books

  • Little Big Things in Operational Excellence

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  • Behavioural Science For Quality and Continuous Improvement

    25 Lessons from Psychology and Behavioural Economics

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  • Building a lean service enterprise

    Reflections of a Lean Management Practitioner

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  • How Can I Help You?

    5 Mistakes To Avoid In Customer Service

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  • Lessons in Lean Management

    53 Ideas to Transform Services

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  • Lean For Service Organizations And Offices

    A Holistic Approach for Achieving Operational Excellence and Improvements

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  • 5S for Service Organizations and Offices

    A Lean Look at Improvements

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  • Lessons in Six Sigma

    72 Must-Know Truths for Managers

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  • Quality in Business

    76 Mantras for Managers

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  • The Managers Handbook for Total Quality Management

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