Latest Book

Read Deb’s latest book release recently: “Building a Lean Service Enterprise – Reflections of a Lean Management Practitioner”      (Publisher: Productivity Press, USA)  

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Underdogs of Performance Improvement Transformations

Abstract A key facet of performance improvement transformation is team effectiveness. Often projects fail because we are not able to get the best out of all the team members. As a result, the effort becomes centered around a few so-called high-performing individuals while the others languish. The team members who often are not used are branded as ‘dysfunctional,’ ‘inconsequential,’ or…

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