Lean Services: Asia’s Preeminent Deployment Leader Gives Global Insights on Lean Six Sigma for Services

Originally Published on Jan 12, 2009 in processexcellencenetwork.com While Lean has been an effective process improvement method for the manufacturing industry, some service companies have only begun the journey of implementing this methodology to assist with achieving operational excellence. Debashis Sarkar, who currently leads the Organizational Excellence Group at ICICI Bank from its headquarters in Mumbai, India, knows firsthand the…

Read More

Latest Book

Read Deb’s latest book release recently: “Building a Lean Service Enterprise – Reflections of a Lean Management Practitioner”      (Publisher: Productivity Press, USA)  

Read More

Meet Deb in Dubai

Debashis Sarkar will be chairing and speaking at the Banker’s Customer Experience Summit at Dubai on 23rd and 24th Sep, 2017;

Read More

Underdogs of Performance Improvement Transformations

Abstract A key facet of performance improvement transformation is team effectiveness. Often projects fail because we are not able to get the best out of all the team members. As a result, the effort becomes centered around a few so-called high-performing individuals while the others languish. The team members who often are not used are branded as ‘dysfunctional,’ ‘inconsequential,’ or…

Read More