Use These Eight Guiding Principles To Build A Customer-Centric Company

This was originally published in The Huffington Post on May 16, 2017 Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time, money and other resources to make it happen. But they don’t get the desired results. One reason why this happens is the lack of a holistic approach by the top management. When…

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How To Spot An Intellectually Toxic Person

[This piece was originally published in The Huffington Post on March 29, 2017]   We’ve all come across people who love to show off how much more they know than others. They’ll use every opportunity to showcase their intellectual depth and knowledge of all things arcane and esoteric to others. They will stop others in meetings and ask questions not…

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Is This A Lost Decade for Quality in India?

[ Originally published in The Huffington Post on Feb 25, 2017 ] Quality has been a key pillar for enhancing India’s competitiveness. We have world-class institutions known for quality as well as businesses that produce flawless products. These achievements have been possible because of the efforts of the last three decades.   If you closely look at the last three…

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5 Management Lessons From The Samajwadi Party Imbroglio

The article originally published in The Huffington Post on Feb 2, 2017   The recent developments in the Samajwadi Party are much like a Bollywood pot-boiler, engaging the audience and also requiring suspension of disbelief! No one ever thought that the strong man of Indian politics and a powerful regional satrap would be challenged by his own son, but there…

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5 Lessons For The C-Suite From The Wells Fargo Banking Scandal

This article was first published in The Huffington Post on Jan 16, 2017 Wells Fargo had been a darling of sorts in the financial services world. It was one of the few American banks which reported a profit increase the financial crisis. Until the news of the scandal broke out in the first week of September, Wells Fargo had been…

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4 Lessons In Change Leadership From Modi’s ‘Surgical Strike’ On Black Money

Originally published on Nov 22, 2016 in The Huffington Post The recent surgical strike on black money is truly a bold move. Not surprising, industry doyens, economists and even the IMF have given Prime Minister Narendra Modi the thumbs-up. Beyond the benefits that it will bring to India, what’s interesting for me is that it provides great lessons on how…

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3 Tactics That Helped Donald Trump Win Hearts And Influence People

[ Originally published in Huffington Post on Nov 9, 2016 ] The US election is finally over, and Donald Trump is going to lead the world’s most powerful nation beginning 2017. While a close fight was expected, his win stunned many people—but the signs were there all along. Trump had successfully tapped into the emotions of blue collar workers who…

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3 Leadership Lessons From Tata’s Boardroom Coup Against Cyrus Mistry

[ This article was originally published in The Huffington Post on Nov4, 2016 ]   Anyone who reads/watches the news is aware of how Cyrus Mistry was made to resign by the board as chairman of Tata Sons. The dramatic ouster created headlines—the Tata group is one of the most respected companies of India and this sudden change has surprised…

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