Here Are Six Ways To ‘Bask In Reflected Glory’ In The Workplace

This piece first appeared in The Huffington Post on Jul 3, 2017 What is BIRGing? This is a word derived from the acronym, BIRG, which stands for — basking in reflective glory. Or, the tendency among individuals to associate with people and entities who are successful. The entities could be a team, an organization or a social group. These individuals…

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Does A Company Really Care About Its Customers: These Three Instances Will Tell You

This piece was originally published in The Huffington Post on June 22, 2017 Organisations aspire to be customer-centric. They launch big transformation programs to try and align the entire organisation towards this goal. To make it happen, they look at customer insights, understand customer journeys, launch specific customer propositions, train employees and work on employee engagement programs. A CEO committed to customer-centricity…

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4 Reasons Why The Tata Sons ‘Crisis’ Will Blow Over Soon—And Even Win Praise

The piece appeared in The Huffington Post on 29th Oct, 2017 So much is being written about the latest saga at Tata Sons—the unceremonious firing of chairman Cyrus Pallonji Mistry and his subsequent allegations. Given the standing that the organization has in India and the world, the attention this has garnered is unsurprising. However, I strongly disagree with those who say…

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Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices

Source – Originally Published on Mar 03, 2010 in processexcellencenetwork.com A lot has being written about Toyota and its ability to wade through the current crisis. We all know about the range of complaints, from unintended acceleration to brake-failure resulting in the company having to recall 8 million cars, forcing Toyota to suspend its North American sales and production of…

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