Is This A Lost Decade for Quality in India?

[ Originally published in The Huffington Post on Feb 25, 2017 ] Quality has been a key pillar for enhancing India’s competitiveness. We have world-class institutions known for quality as well as businesses that produce flawless products. These achievements have been possible because of the efforts of the last three decades.   If you closely look at the last three…

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4 Questions Indian Manufacturing Should Ask After The US Bedsheet Scandal

The piece originally appeared The Huffington Post Dec 1, 2017 As the India media got engrossed in demonetisation, the Tata boardroom battle and the US elections, a certain rather scandalous bit of news about a leading Indian textile company, against which class action suits are being filed in the US, seemed to have been largely ignored. This manufacturer had apparently…

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3 Reasons Why Companies Fail To Deliver The Right Customer Experience

[Originally Published on May 17, 2016 in Huffington Post] Last week I was at a leading coffee chain at Indira Nagar in Bangalore. I was there to have a quiet meeting with one of my clients. However, from the moment we occupied the table, a server insisted on hovering next to me waiting for my order. I requested her to…

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Eight deadly faux pas of continuous improvement

HAVE YOU EVER wondered why continuous improvement initiatives such as lean, Six Sigma, Baldrige, and others fail? The initiatives are typically launched with a big splash but then subside to a ripple. This article presents the continuous improvement faux pas of many companies that I have observed very closely over the last several years. Although each company has its own…

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15 Types of Process Excellence Professionals

Source – Originally Published on Jun 27, 2012 in processexcellencenetwork.com How to recognize a Toolophile from a Power–Point Maestro Process excellence professionals come in a variety of shapes and sizes, says PEX Advisor Debashis Sarkar. Here how’s to recognize them and how you can make sure you use their strengths to your advantage. Whether they’re experts in improvement methodologies like…

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The Eight Habits of Effective Process Excellence Leaders

Source – Originally Published on Jun 27, 2012 in processexcellencenetwork.com A lot is written about process excellence, writes columnist Debashis Sarkar, but one area that has not been covered in much detail  is what actually makes a great process excellence leader? It’s not about the tools, he says. Here are the eight habits of effective leaders. For many of us…

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15 Ways to tell if You’re a Process Centric Company

Source – Originally Published on Mar 12, 2012 in processexcellencenetwork.com Does your company leadership treat processes as strategic assets? If not, maybe it’s time they did. Here Debashis Sarkar, Asia’s Service Lean Pioneer, Author and Thought Leader, shares 15 ways to tell whether you’re a process centric company. What is a process centric organization? The simplest definition of a process…

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13 Essentials of Coaching for Process Improvement

Source – Originally Published on Sep 12, 2011 in processexcellencenetwork.com As organizations embark on their process improvement journey, one of the things that they seem to forget is to focus on coaching skills that creates change agents, says Debashis Sarkar, author and Asia’s pioneer in Lean for services. And that’s a mistake, because you need change agents who can embed a problem-solving…

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Dear Lean practitioner, remember you don’t know all

 Source – Originally Published on Dec 9, 2010 in processexcellencenetwork.com Lean agents making the transition to service industries should speak softly and carry a list of questions. In the second article of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia’s service Lean pioneer, says that lean leaders must practice humility and seek to…

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