3 Ways In Which United Airlines Could Have Averted The David Dao Mess

[ The piece first appeared in The Huffington Post on 21st April 2017] The brutal “deplaning” of Dr David Dao from a United Airlines flight, which ended with him bleeding, bruised and concussed, sent shivers down the spine of anyone who has ever travelled by plane. The video of the assault on Dao caused outrage around the world and United’s reputation…

Read More

3 Subtle Ways To Persuade Your Team To Comply With Requests

[ This article first appeared in The Huffington Post on 15 April 2017) Persuading a team, or just about anyone, to do something can be quite an uphill task. This holds true irrespective of whether you are trying change behaviour, sell a new idea, or just trying to ensure compliance to new processes. So what can you do to increase…

Read More

5 Lessons From TV Journalist Natasha Exelby’s World-Famous Blooper

  Earlier this month, a clip of Australian anchor Natasha Exelby went viral—blissfully unaware of the rolling camera she was seen daydreaming and fiddling with her pen before realising—with a visible jolt of shock—that she was on air. What’s more, viewers have overwhelmingly responded with sympathy and solidarity rather than judgment. It brings to light five things we should all…

Read More

5 Not-So-Obvious Strategies For Better Problem Solving

[ This first appeared in The Huffington Post on April 8, 2017 ] Problem solving is an integral part of all business organisations. Companies spend a lot of money in building capability in this domain. Most put in place elements that help to build and sustain it—capability development, top management support, coaching, a structured approach, communication, rewards and recognition, performance…

Read More

How To Spot An Intellectually Toxic Person

[This piece was originally published in The Huffington Post on March 29, 2017]   We’ve all come across people who love to show off how much more they know than others. They’ll use every opportunity to showcase their intellectual depth and knowledge of all things arcane and esoteric to others. They will stop others in meetings and ask questions not…

Read More

How To Not Serve Your Customers Deep-Fried Lizards

[The article was originally published in The Huffington Post on 15th Mar 2017]   Recently, a pregnant woman found a fried lizard amidst her fries in a McDonald’s outlet in Kolkata. The news caused much consternation, given that most people believe McDonald’s to adhere to international-level hygiene standards. Thus was clearly a food safety violation that could have caused real…

Read More

7 Reasons Why People Around You Could Be Phubbing

The article was originally published in The Huffington Post on 19 Feb, 2017   Technology has quietly changed our lives, both for good and bad. Yes, technology has improved productivity, helped to digitally reconnect with friends, but it has also resulted in behaviours which are disengaging. One such awful behaviour is phubbing, defined as: “To ignore (a person or one’s…

Read More

Is This A Lost Decade for Quality in India?

[ Originally published in The Huffington Post on Feb 25, 2017 ] Quality has been a key pillar for enhancing India’s competitiveness. We have world-class institutions known for quality as well as businesses that produce flawless products. These achievements have been possible because of the efforts of the last three decades.   If you closely look at the last three…

Read More