Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices

Source – Originally Published on Mar 03, 2010 in processexcellencenetwork.com A lot has being written about Toyota and its ability to wade through the current crisis. We all know about the range of complaints, from unintended acceleration to brake-failure resulting in the company having to recall 8 million cars, forcing Toyota to suspend its North American sales and production of…

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Lean Services: Asia’s Preeminent Deployment Leader Gives Global Insights on Lean Six Sigma for Services

Originally Published on Jan 12, 2009 in processexcellencenetwork.com While Lean has been an effective process improvement method for the manufacturing industry, some service companies have only begun the journey of implementing this methodology to assist with achieving operational excellence. Debashis Sarkar, who currently leads the Organizational Excellence Group at ICICI Bank from its headquarters in Mumbai, India, knows firsthand the…

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Underdogs of Performance Improvement Transformations

Abstract A key facet of performance improvement transformation is team effectiveness. Often projects fail because we are not able to get the best out of all the team members. As a result, the effort becomes centered around a few so-called high-performing individuals while the others languish. The team members who often are not used are branded as ‘dysfunctional,’ ‘inconsequential,’ or…

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