Does A Company Really Care About Its Customers: These Three Instances Will Tell You

This piece was originally published in The Huffington Post on June 22, 2017 Organisations aspire to be customer-centric. They launch big transformation programs to try and align the entire organisation towards this goal. To make it happen, they look at customer insights, understand customer journeys, launch specific customer propositions, train employees and work on employee engagement programs. A CEO committed to customer-centricity…

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5 Lessons From TV Journalist Natasha Exelby’s World-Famous Blooper

  Earlier this month, a clip of Australian anchor Natasha Exelby went viral—blissfully unaware of the rolling camera she was seen daydreaming and fiddling with her pen before realising—with a visible jolt of shock—that she was on air. What’s more, viewers have overwhelmingly responded with sympathy and solidarity rather than judgment. It brings to light five things we should all…

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5 Not-So-Obvious Strategies For Better Problem Solving

[ This first appeared in The Huffington Post on April 8, 2017 ] Problem solving is an integral part of all business organisations. Companies spend a lot of money in building capability in this domain. Most put in place elements that help to build and sustain it—capability development, top management support, coaching, a structured approach, communication, rewards and recognition, performance…

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Is This A Lost Decade for Quality in India?

[ Originally published in The Huffington Post on Feb 25, 2017 ] Quality has been a key pillar for enhancing India’s competitiveness. We have world-class institutions known for quality as well as businesses that produce flawless products. These achievements have been possible because of the efforts of the last three decades.   If you closely look at the last three…

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5 Takeaways Lean Leaders can Pick Up from India’s Dynamic Prime Minister – Narendra Modi (Part-1)

Source – Originally Published on Jun 2, 2015 in processexcellencenetwork.com To exemplify what lean lessons can be learnt from top politicians, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, uses a case study of Indian PM Narendra Modi’s first year in office. This is the first of a two-part…

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5 Takeaways Lean Leaders can Pick Up from India’s dynamic Prime Minister, Narendra Modi (Part 2)

Source – Originally Published on Jun 4, 2015 in processexcellencenetwork.com In the second installment of a two-part article, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, details his final takeaways of what lean leaders can learn from top politicians, using a case study of Indian PM Narendra Modi’s first…

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Taking over as a Process Excellence Leader? Ten Things you must do in first 90 days

Source – Originally Published on Jun 4, 2013 in processexcellencenetwork.com What you learn about your company in the first couple of months as Process Excellence leader is critical to determining how effective you’ll be, argues contributor Debashis Sarkar. Here are the 10 things you can’t afford to not to know about your company.  So you are just about to take…

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5 Things Process Excellence Leaders can learn from Nurses

Source – Originally Published on May 21, 2013 in processexcellencenetwork.com In honour of the recent World Nursing Day, Debashis Sarkar looks at five things process excellence professionals can learn from nurses. You all would probably agree that nursing is probably among the noblest profession on earth. Since Florence Nightingale laid the foundation of transforming nursing from that being a domestic…

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15 Types of Process Excellence Professionals

Source – Originally Published on Jun 27, 2012 in processexcellencenetwork.com How to recognize a Toolophile from a Power–Point Maestro Process excellence professionals come in a variety of shapes and sizes, says PEX Advisor Debashis Sarkar. Here how’s to recognize them and how you can make sure you use their strengths to your advantage. Whether they’re experts in improvement methodologies like…

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