The Eight Habits of Effective Process Excellence Leaders

Source – Originally Published on Jun 27, 2012 in processexcellencenetwork.com A lot is written about process excellence, writes columnist Debashis Sarkar, but one area that has not been covered in much detail  is what actually makes a great process excellence leader? It’s not about the tools, he says. Here are the eight habits of effective leaders. For many of us…

Read More

15 Ways to tell if You’re a Process Centric Company

Source – Originally Published on Mar 12, 2012 in processexcellencenetwork.com Does your company leadership treat processes as strategic assets? If not, maybe it’s time they did. Here Debashis Sarkar, Asia’s Service Lean Pioneer, Author and Thought Leader, shares 15 ways to tell whether you’re a process centric company. What is a process centric organization? The simplest definition of a process…

Read More

13 Essentials of Coaching for Process Improvement

Source – Originally Published on Sep 12, 2011 in processexcellencenetwork.com As organizations embark on their process improvement journey, one of the things that they seem to forget is to focus on coaching skills that creates change agents, says Debashis Sarkar, author and Asia’s pioneer in Lean for services. And that’s a mistake, because you need change agents who can embed a problem-solving…

Read More

Seven Signs Your Process Improvement is Failing

Source – Originally Published on Jul 25, 2011 in processexcellencenetwork.com Many companies start the process excellence journey with a bang, says Debashis Sarkar, but fail to sustain the gains. In this PEX Network interview, Sarkar, author and Asia’s pioneer in Lean for services, looks at the causes of failure, details the seven signs that your process improvement initiative is dying and suggests…

Read More

Lessons on Process from 10 Downing Street

Source – Originally Published on Mar 3, 2011 in processexcellencenetwork.com Kate Middleton and Prince William may be grabbing headlines around the world over their pending nuptials, there’s another Briton that has been sharing the limelight lately: Larry the Cat. The British Prime Minister, David Cameron, whose responsibilities includes solving gaping fiscal deficits and dealing with fallen Middle East dictators, has…

Read More

Dear Lean practitioner, remember you don’t know all

 Source – Originally Published on Dec 9, 2010 in processexcellencenetwork.com Lean agents making the transition to service industries should speak softly and carry a list of questions. In the second article of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia’s service Lean pioneer, says that lean leaders must practice humility and seek to…

Read More

How to lose friends and alienate staff – a lean sponsor’s guide

Source – Originally Published on Nov 8, 2010 in processexcellencenetwork.com What happens when management is not properly equipped to undertake a Lean Transformation? In the first of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia’s service Lean pioneer, argues that things can go very wrong indeed. Every text book you read on carrying…

Read More

The Dos and Don’ts of Selecting the Right Projects for Lean Transformation

Source – Originally Published on Aug 17, 2010 in processexcellencenetwork.com As a change agent driving Lean transformation, it’s not enough to just have the technical skills. A change agent must also be fully aware of what nurtures and derails a Lean transformation.   For one, change agents must know that a successful Lean transformation requires the right context. Many times,…

Read More

Make Your Organization More Customer-Centric with the Kano Model

Source – Originally Published on Jul 27, 2010 in processexcellencenetwork.com Looking at products and processes from a consumer’s point of view is critical for building a successful business. I have seen employees work to improve processes without really knowing the customer they are serving or even the features of the product or service being offered to the customer. I’m also…

Read More