The philosophy behind his writing and his books is to share his experiences and learning

Dubai

The A3 Problem Solving Way: An Introduction

As service companies dabble with various methods for addressing their business issues,

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Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices

A lot has being written about Toyota and its ability to wade through the current crisis.

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How the Trends of 2000-2009 Will Shape Performance Improvement in This New Decade

As 2010 ushers in, it’s time for us to look at the key trends that surrounded the ecosystem of all businesses.

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Standardizing Service Processes through Lean: Is It Unthinkable?

This column of mine is triggered by the interesting debate that I saw in response to Tripp Babbitt’s article,

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360 Degree Metrics for Lean Transformation

While embarking on a holistic Lean transformation, I have seen practitioners struggle to come up with metrics.....

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To Value Stream Map or Not to Value Stream Map a Service Process?

Value stream mapping and Lean implementation in the service business have somehow become synonymous.

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5S for a Service Business

5S as a tool has been leveraged by manufacturing companies for decades.

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The Various Times of Lean

Before embarking on a Lean project, we should be clear with the various times that are used in Lean improvements.

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Value Contribution of Processes

In my last column we discussed the eight wastes of Lean. We also looked at the various examples from the service sector.

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