8 Wastes of Lean Manufacturing in a Services Context  

Originally Published on Apr 6, 2009 in processexcellencenetwork.com Defining “Waste” As it Applies to Service Organizations Anything that does not add value to the customer is a waste. Waste only adds to time and cost. And the definition of “waste” in a service organization is quite similar to its Lean manufacturing definition. When you look at a process, this customer…

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Challenges of Service Lean Implementation

Originally Published on Mar 9, 2009 in processexcellencenetwork.com Lean implementation can be quite challenging in a service organization. While the principles and learnings from Lean manufacturing are also conceptually applicable to the service business, Lean implementation needs to be done quite differently in the service industry because of the context under which service processes operate. The relevant list of Lean…

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Lean Services: Asia’s Preeminent Deployment Leader Gives Global Insights on Lean Six Sigma for Services

Originally Published on Jan 12, 2009 in processexcellencenetwork.com While Lean has been an effective process improvement method for the manufacturing industry, some service companies have only begun the journey of implementing this methodology to assist with achieving operational excellence. Debashis Sarkar, who currently leads the Organizational Excellence Group at ICICI Bank from its headquarters in Mumbai, India, knows firsthand the…

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