Here Are Six Ways To ‘Bask In Reflected Glory’ In The Workplace

This piece first appeared in The Huffington Post on Jul 3, 2017 What is BIRGing? This is a word derived from the acronym, BIRG, which stands for — basking in reflective glory. Or, the tendency among individuals to associate with people and entities who are successful. The entities could be a team, an organization or a social group. These individuals…

Read More

Here Are 7 Reasons Why Teams Often Leak Information

This piece first appeared in The Huffington Post on Jun 10, 2017 In recent days we have been reading about leaks from the White House. Leaks are always symptomatic of disgruntled team members who spill the beans to make the leader’s position precarious. There are reasons why information leaks happen in certain teams. Information leaks indicate that the team is…

Read More

These Are The Two Things That Customers Expect From A Business

This article first appeared in The Huffington Post on May 7, 2017   What do customers really want? Plenty has been written on the subject. Companies do tons of research to find out what their customers want. They do market research, commission ethnographic studies, set up focus-groups, and much more. These are all important, of course. But if you zoom…

Read More

7 Reasons Why People Around You Could Be Phubbing

The article was originally published in The Huffington Post on 19 Feb, 2017   Technology has quietly changed our lives, both for good and bad. Yes, technology has improved productivity, helped to digitally reconnect with friends, but it has also resulted in behaviours which are disengaging. One such awful behaviour is phubbing, defined as: “To ignore (a person or one’s…

Read More

Is This A Lost Decade for Quality in India?

[ Originally published in The Huffington Post on Feb 25, 2017 ] Quality has been a key pillar for enhancing India’s competitiveness. We have world-class institutions known for quality as well as businesses that produce flawless products. These achievements have been possible because of the efforts of the last three decades.   If you closely look at the last three…

Read More

6 Reasons Why Forgetting The Bitterness of The Past Will Make Your Life Better

The article was first published in The Huffington Post on Feb 9, 2017   We often struggle to heal the wounds in our lives. These are hurts and bitterness from the past that continue to haunt us. There could be myriads of reasons for these hurts—you felt left out in the last promotion, someone you held dear deserted you, you…

Read More

5 Management Lessons From The Samajwadi Party Imbroglio

The article originally published in The Huffington Post on Feb 2, 2017   The recent developments in the Samajwadi Party are much like a Bollywood pot-boiler, engaging the audience and also requiring suspension of disbelief! No one ever thought that the strong man of Indian politics and a powerful regional satrap would be challenged by his own son, but there…

Read More

5 Lessons For The C-Suite From The Wells Fargo Banking Scandal

This article was first published in The Huffington Post on Jan 16, 2017 Wells Fargo had been a darling of sorts in the financial services world. It was one of the few American banks which reported a profit increase the financial crisis. Until the news of the scandal broke out in the first week of September, Wells Fargo had been…

Read More