Here Are 7 Reasons Why Teams Often Leak Information

This piece first appeared in The Huffington Post on Jun 10, 2017 In recent days we have been reading about leaks from the White House. Leaks are always symptomatic of disgruntled team members who spill the beans to make the leader’s position precarious. There are reasons why information leaks happen in certain teams. Information leaks indicate that the team is…

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Use These Eight Guiding Principles To Build A Customer-Centric Company

This was originally published in The Huffington Post on May 16, 2017 Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time, money and other resources to make it happen. But they don’t get the desired results. One reason why this happens is the lack of a holistic approach by the top management. When…

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These Are The Two Things That Customers Expect From A Business

This article first appeared in The Huffington Post on May 7, 2017   What do customers really want? Plenty has been written on the subject. Companies do tons of research to find out what their customers want. They do market research, commission ethnographic studies, set up focus-groups, and much more. These are all important, of course. But if you zoom…

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Are Slackers Dragging Your Team Down?

[ This article first appeared in The Huffington Post on May 5, 2017 ]   Teams are an integral part of all organisations. Without an aligned team it’s almost impossible to achieve the strategic aspirations that have been envisioned by the leaders at the top. Our commonly held belief is that what a team can achieve an individual can’t. We…

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5 Business Process Lessons From The Oscars Goof-Up

This article appeared in The Huffington Post on Mar 7, 2017   I had written sometime back that 2016 was a year of the unexpected. It now seems as if the trend is continuing into 2017. Who would have thought that the venerable Oscars would feature a monumental goof-up, wherein the wrong film was announced as the winner in the…

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How Coffee—And Cafés—Improve Productivity At Work

  This article originally appeared in The Huffington Post on Dec 12, 2017 Disclaimer: I have not been hired by any coffee brand to extol the virtues of the beverage or of cafés—I’m only writing about what I observe and experience! It’s so true that a lot can truly be achieved over coffee. But why? That’s the question I want…

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You’re Wrong If You Think Donald Trump Is ‘Authentic’

[ This article was originally published in The Huffington Post on Nov 13, 2011 ]   Before the US elections many writers talked about the “authenticity” of Donald Trump. They averred that while he may not be politically correct, at least he spoke his mind. A poll also found that a vast majority of Republican voters felt he “says what…

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Eight deadly faux pas of continuous improvement

HAVE YOU EVER wondered why continuous improvement initiatives such as lean, Six Sigma, Baldrige, and others fail? The initiatives are typically launched with a big splash but then subside to a ripple. This article presents the continuous improvement faux pas of many companies that I have observed very closely over the last several years. Although each company has its own…

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5 Takeaways Lean Leaders can Pick Up from India’s Dynamic Prime Minister – Narendra Modi (Part-1)

Source – Originally Published on Jun 2, 2015 in processexcellencenetwork.com To exemplify what lean lessons can be learnt from top politicians, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, uses a case study of Indian PM Narendra Modi’s first year in office. This is the first of a two-part…

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