The ABC’s of A3 Performance Improvement

Source – Originally Published on Jun 16, 2010 in processexcellencenetwork.com Having introduced the basics of A3 problem solving over my last two columns, I thought it was appropriate to go over the key issues that you must be wary of while ingraining this problem solving culture into your service company. Many of these key issues are universal in nature and…

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The Seven A3 Problem Solving Steps in Detail

Source – Originally Published on May 17, 2010 in processexcellencenetwork.com As I introduced A3 problem solving in my last column, I will now discuss in detail the steps involved with this problem solving approach. Background of A3 Problem Solving A3 problem solving is quite similar to other problem solving approaches which mirror Deming’s Plan-Do-Check-Act (PDCA) cycle. The comparison between A3…

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The A3 Problem Solving Way: An Introduction

Source – Originally Published on Apr 14, 2010 in processexcellencenetwork.com As service companies dabble with various methods for addressing their business issues, I would urge them to try A3 problem solving. Developed by Toyota, this simple yet rigorous approach not only provides a systematic structure for tackling a problem, but it also has the potential to transform a company by…

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Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices

Source – Originally Published on Mar 03, 2010 in processexcellencenetwork.com A lot has being written about Toyota and its ability to wade through the current crisis. We all know about the range of complaints, from unintended acceleration to brake-failure resulting in the company having to recall 8 million cars, forcing Toyota to suspend its North American sales and production of…

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How the Trends of 2000-2009 Will Shape Performance Improvement in This New Decade

Source – Originally Published on Jan 19, 2010 in processexcellencenetwork.com As 2010 ushers in, it’s time for us to look at the key trends that surrounded the ecosystem of all businesses. These trends provide a cue into the way the engine of performance improvement will be driven going forward. Organizations serious about customers and improvements will find it difficult to…

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360 Degree Metrics for Lean Transformation

Source – Originally Published on Oct 15, 2009 in processexcellencenetwork.com While embarking on a holistic Lean transformation, I have seen practitioners struggle to come up with metrics that can provide a 360 degree view of the quality of a deployment. What normally happens is that success is defined with metrics such as quality and lead time, which are right but…

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5S for a Service Business

Source – Originally Published on Sep 21, 2009 in processexcellencenetwork.com 5S as a tool has been leveraged by manufacturing companies for decades. Leaders driving operational excellence on the manufacturing floor would provide a list of benefits on how 5S delivers superb benefits on the production shop-floor. They would narrate how 5S adds to visual order, cleanliness, safety and standardization on…

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To Value Stream Map or Not to Value Stream Map a Service Process?

Originally Published on Aug 24, 2009 in processexcellencenetwork.com Value stream mapping and Lean implementation in the service business have somehow become synonymous. I have observed service organizations embarking on Lean implementation to invariably use value stream mapping. It is paradoxical that organizations using “value stream maps” often see these maps as a sign of their organizations’ Lean implementation and not…

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Challenges of Service Lean Implementation

Originally Published on Mar 9, 2009 in processexcellencenetwork.com Lean implementation can be quite challenging in a service organization. While the principles and learnings from Lean manufacturing are also conceptually applicable to the service business, Lean implementation needs to be done quite differently in the service industry because of the context under which service processes operate. The relevant list of Lean…

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