3 Ways In Which United Airlines Could Have Averted The David Dao Mess

[ The piece first appeared in The Huffington Post on 21st April 2017] The brutal “deplaning” of Dr David Dao from a United Airlines flight, which ended with him bleeding, bruised and concussed, sent shivers down the spine of anyone who has ever travelled by plane. The video of the assault on Dao caused outrage around the world and United’s reputation…

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How To Not Serve Your Customers Deep-Fried Lizards

[The article was originally published in The Huffington Post on 15th Mar 2017]   Recently, a pregnant woman found a fried lizard amidst her fries in a McDonald’s outlet in Kolkata. The news caused much consternation, given that most people believe McDonald’s to adhere to international-level hygiene standards. Thus was clearly a food safety violation that could have caused real…

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5 Business Process Lessons From The Oscars Goof-Up

This article appeared in The Huffington Post on Mar 7, 2017   I had written sometime back that 2016 was a year of the unexpected. It now seems as if the trend is continuing into 2017. Who would have thought that the venerable Oscars would feature a monumental goof-up, wherein the wrong film was announced as the winner in the…

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5 Takeaways Lean Leaders can Pick Up from India’s Dynamic Prime Minister – Narendra Modi (Part-1)

Source – Originally Published on Jun 2, 2015 in processexcellencenetwork.com To exemplify what lean lessons can be learnt from top politicians, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, uses a case study of Indian PM Narendra Modi’s first year in office. This is the first of a two-part…

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5 Takeaways Lean Leaders can Pick Up from India’s dynamic Prime Minister, Narendra Modi (Part 2)

Source – Originally Published on Jun 4, 2015 in processexcellencenetwork.com In the second installment of a two-part article, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, details his final takeaways of what lean leaders can learn from top politicians, using a case study of Indian PM Narendra Modi’s first…

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Taking over as a Process Excellence Leader? Ten Things you must do in first 90 days

Source – Originally Published on Jun 4, 2013 in processexcellencenetwork.com What you learn about your company in the first couple of months as Process Excellence leader is critical to determining how effective you’ll be, argues contributor Debashis Sarkar. Here are the 10 things you can’t afford to not to know about your company.  So you are just about to take…

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5 Things Process Excellence Leaders can learn from Nurses

Source – Originally Published on May 21, 2013 in processexcellencenetwork.com In honour of the recent World Nursing Day, Debashis Sarkar looks at five things process excellence professionals can learn from nurses. You all would probably agree that nursing is probably among the noblest profession on earth. Since Florence Nightingale laid the foundation of transforming nursing from that being a domestic…

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15 Types of Process Excellence Professionals

Source – Originally Published on Jun 27, 2012 in processexcellencenetwork.com How to recognize a Toolophile from a Power–Point Maestro Process excellence professionals come in a variety of shapes and sizes, says PEX Advisor Debashis Sarkar. Here how’s to recognize them and how you can make sure you use their strengths to your advantage. Whether they’re experts in improvement methodologies like…

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The Eight Habits of Effective Process Excellence Leaders

Source – Originally Published on Jun 27, 2012 in processexcellencenetwork.com A lot is written about process excellence, writes columnist Debashis Sarkar, but one area that has not been covered in much detail  is what actually makes a great process excellence leader? It’s not about the tools, he says. Here are the eight habits of effective leaders. For many of us…

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