Three Reasons Why Customers Are Not Always Right

We all know the famous quote, “The customer is always right.” It was coined more than a century ago. In the United States, it was popularized by Marshall Field during the early 1900s. In the United Kingdom, it was popularized by Harry Gordon Selfridge of luxury retailer Selfridge’s fame. Since then, businesses have used it generously to demonstrate their focus…

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How a University used treehouses to foster collaboration

The founders of Shoolini University at picturesque Solan in Northern India, were trying to solve a problem which is often overlooked by academic institutes. The rigorous academic schedule made the students spend most of their time either in the class-rooms or in the library. The group interactions were confined to classrooms, laboratories, hostels, social events, dramatics and sports activities. Co-founder…

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3 Reasons Why Scientists And Researchers Need Formal Leadership Training

This piece first appeared in The Huffington Post on September 6, 2017 I have had the opportunity to interact with many scientists and science researchers over the years. These are individuals who have spent their lives in academia or research institutes. Upon speaking to them, certain themes emerge again and again—curiosity, eye for detail, dedication, perseverance, deep subject matter expertise,…

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4 Lessons for Business Leaders From AAP’s Downhill Slide

[ The article first appeared The Huffington Post on May 2nd, 2017]   The Aam Aadmi Party was an experiment that promised exceptional results. When they first fought elections in December 2013 and came to power for 48 days before resigning, everyone thought that they had been wronged. The people of Delhi were prepared to give Kejriwal the crusader a…

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3 Subtle Ways To Persuade Your Team To Comply With Requests

[ This article first appeared in The Huffington Post on 15 April 2017) Persuading a team, or just about anyone, to do something can be quite an uphill task. This holds true irrespective of whether you are trying change behaviour, sell a new idea, or just trying to ensure compliance to new processes. So what can you do to increase…

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5 Lessons From TV Journalist Natasha Exelby’s World-Famous Blooper

  Earlier this month, a clip of Australian anchor Natasha Exelby went viral—blissfully unaware of the rolling camera she was seen daydreaming and fiddling with her pen before realising—with a visible jolt of shock—that she was on air. What’s more, viewers have overwhelmingly responded with sympathy and solidarity rather than judgment. It brings to light five things we should all…

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How To Not Serve Your Customers Deep-Fried Lizards

[The article was originally published in The Huffington Post on 15th Mar 2017]   Recently, a pregnant woman found a fried lizard amidst her fries in a McDonald’s outlet in Kolkata. The news caused much consternation, given that most people believe McDonald’s to adhere to international-level hygiene standards. Thus was clearly a food safety violation that could have caused real…

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