The philosophy behind his writing and his books is to share his experiences and learning

Dubai

Demand, expectation and robots

Every business has always needed customers, but today they are impacting businesses much more than ever before.

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Lessons on Quality Management From Kobe Steel

Building a culture of quality requires top management to participate in quality initiatives

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6 Reasons Why Real-World Stores Are Here To Stay

Online portals can’t wipe them out.

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Spotlight: Developing a relationship with customers can be a game-changer for SMEs

Customer-centricity simply speaking means bringing customers at the centre of the enterprise and aligning strategies,

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Does A Company Really Care About Its Customers: These Three Instances Will Tell You

Organisations aspire to be customer-centric. They launch big transformation programs to try and align...

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These Are The Two Things That Customers Expect From A Business

What do customers really want?

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How To Not Serve Your Customers Deep-Fried Lizards

Recently, a pregnant woman found a fried lizard amidst her fries in a McDonald's outlet in Kolkata.

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5 Business Process Lessons From The Oscars Goof-Up

I had written sometime back that 2016 was a year of the unexpected.

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Is This A Lost Decade For Business Quality In India?

Quality has been a key pillar for enhancing India's competitiveness.

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