Lessons on Process from 10 Downing Street

Source – Originally Published on Mar 3, 2011 in processexcellencenetwork.com Kate Middleton and Prince William may be grabbing headlines around the world over their pending nuptials, there’s another Briton that has been sharing the limelight lately: Larry the Cat. The British Prime Minister, David Cameron, whose responsibilities includes solving gaping fiscal deficits and dealing with fallen Middle East dictators, has…

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Dear Lean practitioner, remember you don’t know all

 Source – Originally Published on Dec 9, 2010 in processexcellencenetwork.com Lean agents making the transition to service industries should speak softly and carry a list of questions. In the second article of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia’s service Lean pioneer, says that lean leaders must practice humility and seek to…

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How to lose friends and alienate staff – a lean sponsor’s guide

Source – Originally Published on Nov 8, 2010 in processexcellencenetwork.com What happens when management is not properly equipped to undertake a Lean Transformation? In the first of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia’s service Lean pioneer, argues that things can go very wrong indeed. Every text book you read on carrying…

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The ABC’s of A3 Performance Improvement

Source – Originally Published on Jun 16, 2010 in processexcellencenetwork.com Having introduced the basics of A3 problem solving over my last two columns, I thought it was appropriate to go over the key issues that you must be wary of while ingraining this problem solving culture into your service company. Many of these key issues are universal in nature and…

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The Seven A3 Problem Solving Steps in Detail

Source – Originally Published on May 17, 2010 in processexcellencenetwork.com As I introduced A3 problem solving in my last column, I will now discuss in detail the steps involved with this problem solving approach. Background of A3 Problem Solving A3 problem solving is quite similar to other problem solving approaches which mirror Deming’s Plan-Do-Check-Act (PDCA) cycle. The comparison between A3…

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The A3 Problem Solving Way: An Introduction

Source – Originally Published on Apr 14, 2010 in processexcellencenetwork.com As service companies dabble with various methods for addressing their business issues, I would urge them to try A3 problem solving. Developed by Toyota, this simple yet rigorous approach not only provides a systematic structure for tackling a problem, but it also has the potential to transform a company by…

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360 Degree Metrics for Lean Transformation

Source – Originally Published on Oct 15, 2009 in processexcellencenetwork.com While embarking on a holistic Lean transformation, I have seen practitioners struggle to come up with metrics that can provide a 360 degree view of the quality of a deployment. What normally happens is that success is defined with metrics such as quality and lead time, which are right but…

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