These Are The Two Things That Customers Expect From A Business

This article first appeared in The Huffington Post on May 7, 2017   What do customers really want? Plenty has been written on the subject. Companies do tons of research to find out what their customers want. They do market research, commission ethnographic studies, set up focus-groups, and much more. These are all important, of course. But if you zoom…

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Are Slackers Dragging Your Team Down?

[ This article first appeared in The Huffington Post on May 5, 2017 ]   Teams are an integral part of all organisations. Without an aligned team it’s almost impossible to achieve the strategic aspirations that have been envisioned by the leaders at the top. Our commonly held belief is that what a team can achieve an individual can’t. We…

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Taking over as a Process Excellence Leader? Ten Things you must do in first 90 days

Source – Originally Published on Jun 4, 2013 in processexcellencenetwork.com What you learn about your company in the first couple of months as Process Excellence leader is critical to determining how effective you’ll be, argues contributor Debashis Sarkar. Here are the 10 things you can’t afford to not to know about your company.  So you are just about to take…

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15 Types of Process Excellence Professionals

Source – Originally Published on Jun 27, 2012 in processexcellencenetwork.com How to recognize a Toolophile from a Power–Point Maestro Process excellence professionals come in a variety of shapes and sizes, says PEX Advisor Debashis Sarkar. Here how’s to recognize them and how you can make sure you use their strengths to your advantage. Whether they’re experts in improvement methodologies like…

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The Eight Habits of Effective Process Excellence Leaders

Source – Originally Published on Jun 27, 2012 in processexcellencenetwork.com A lot is written about process excellence, writes columnist Debashis Sarkar, but one area that has not been covered in much detail  is what actually makes a great process excellence leader? It’s not about the tools, he says. Here are the eight habits of effective leaders. For many of us…

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15 Ways to tell if You’re a Process Centric Company

Source – Originally Published on Mar 12, 2012 in processexcellencenetwork.com Does your company leadership treat processes as strategic assets? If not, maybe it’s time they did. Here Debashis Sarkar, Asia’s Service Lean Pioneer, Author and Thought Leader, shares 15 ways to tell whether you’re a process centric company. What is a process centric organization? The simplest definition of a process…

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Seven Signs Your Process Improvement is Failing

Source – Originally Published on Jul 25, 2011 in processexcellencenetwork.com Many companies start the process excellence journey with a bang, says Debashis Sarkar, but fail to sustain the gains. In this PEX Network interview, Sarkar, author and Asia’s pioneer in Lean for services, looks at the causes of failure, details the seven signs that your process improvement initiative is dying and suggests…

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Dear Lean practitioner, remember you don’t know all

 Source – Originally Published on Dec 9, 2010 in processexcellencenetwork.com Lean agents making the transition to service industries should speak softly and carry a list of questions. In the second article of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia’s service Lean pioneer, says that lean leaders must practice humility and seek to…

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How to lose friends and alienate staff – a lean sponsor’s guide

Source – Originally Published on Nov 8, 2010 in processexcellencenetwork.com What happens when management is not properly equipped to undertake a Lean Transformation? In the first of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia’s service Lean pioneer, argues that things can go very wrong indeed. Every text book you read on carrying…

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Make Your Organization More Customer-Centric with the Kano Model

Source – Originally Published on Jul 27, 2010 in processexcellencenetwork.com Looking at products and processes from a consumer’s point of view is critical for building a successful business. I have seen employees work to improve processes without really knowing the customer they are serving or even the features of the product or service being offered to the customer. I’m also…

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