To Value Stream Map or Not to Value Stream Map a Service Process?

Originally Published on Aug 24, 2009 in processexcellencenetwork.com Value stream mapping and Lean implementation in the service business have somehow become synonymous. I have observed service organizations embarking on Lean implementation to invariably use value stream mapping. It is paradoxical that organizations using “value stream maps” often see these maps as a sign of their organizations’ Lean implementation and not…

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