Little Big Things in Operational Excellence

Behavioural Science For Quality and Continuous Improvement

25 Lessons from Psychology and Behavioural Economics

Building a lean service enterprise

Reflections of a Lean Management Practitioner

How Can I Help You?

5 Mistakes To Avoid In Customer Service

Lessons in Lean Management

53 Ideas to Transform Services

Lean For Service Organizations And Offices

A Holistic Approach for Achieving Operational Excellence and Improvements

5S for Service Organizations and Offices

A Lean Look at Improvements

Lessons in Six Sigma

72 Must-Know Truths for Managers

Quality in Business

76 Mantras for Managers

The Managers Handbook for Total Quality Management