The philosophy behind his writing and his books is to share his experiences and learning

Dubai

Top three pre-process transformation actions to ensure success

When we talk about process transformation, what comes to our mind are the obvious elements that include process, technology,

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Five process excellence areas to focus on in a Covid-19 world

The last few months have changed our lives with large numbers of people working from home under lockdown

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Demand, expectation and robots

Every business has always needed customers, but today they are impacting businesses much more than ever before.

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Operational Metrics – The five Fs which every small business should know

When an entrepreneur begins his journey, his focus is to manufacture products of high quality and make sure it's bought by large number of consumers.

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Lessons on Quality Management From Kobe Steel

Building a culture of quality requires top management to participate in quality initiatives

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Three Reasons Why Customers Are Not Always Right

We all know the famous quote, “The customer is always right.”

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6 Reasons Why Real-World Stores Are Here To Stay

Online portals can’t wipe them out.

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Spotlight: Developing a relationship with customers can be a game-changer for SMEs

Customer-centricity simply speaking means bringing customers at the centre of the enterprise and aligning strategies,

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Does A Company Really Care About Its Customers: These Three Instances Will Tell You

Organisations aspire to be customer-centric. They launch big transformation programs to try and align...

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