The philosophy behind his writing and his books is to share his experiences and learning

Dubai

4 Reasons Why The Tata Sons ‘Crisis’ Will Blow Over Soon—And Even Win Praise

So much is being written about the latest saga at Tata Sons-the unceremonious firing of chairman Cyrus Pallonji Mistry

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4 Communication Lessons From Hillary Clinton In The First US Presidential Debate

The first presidential debate on 26 September was widely watched all over the world,

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5 Crucial Skills That No Customer Experience Professional Can Do Without

I recently chaired a two-day "Banker's Customer Experience Summit" in Dubai.

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3 Reasons Why Companies Fail To Deliver The Right Customer Experience

Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However,

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3 Aspects Of Workplace Culture That CEOs Should Make Their Business

While a CEO must focus on the hard stuff, there are a few "soft" things which they should never take off their radar.

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The One Value That All CEOs Need To Enshrine In Their Organization

While it's true that corporate values are determined by the organizational aspiration,

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Do You Feel Incompetent And Shaky At Work? You May Have A Toxic Boss

The self-centredness and obnoxiousness of a toxic leader have an adverse impact on everyone at work.

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3 Fatal Traps That Can Trip Up The Best Leadership Teams

Are you a part of a leadership team where meetings and discussions are always smooth?

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4 Communication Lessons That Business Leaders Can Take From Donald Trump

While some critics say Donald Trump is "incoherent" his message is certainly getting across to large numbers of people.

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