5 Lessons For The C-Suite From The Wells Fargo Banking Scandal

This article was first published in The Huffington Post on Jan 16, 2017 Wells Fargo had been a darling of sorts in the financial services world. It was one of the few American banks which reported a profit increase the financial crisis. Until the news of the scandal broke out in the first week of September, Wells Fargo had been…

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4 Reasons Why Politicians Are So Liberal With Lies

[Originally published in The Huffington Post on 8th Dec 2016] We regularly come across politicians who lie or twist the truth. They lie on TV panels, they lie during rallies, they lie in interviews. And each time, they do it with confidence and conviction, however outlandish the claim.   Remember when Trump said Obama was the founder of ISIS or…

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4 Questions Indian Manufacturing Should Ask After The US Bedsheet Scandal

The piece originally appeared The Huffington Post Dec 1, 2017 As the India media got engrossed in demonetisation, the Tata boardroom battle and the US elections, a certain rather scandalous bit of news about a leading Indian textile company, against which class action suits are being filed in the US, seemed to have been largely ignored. This manufacturer had apparently…

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You’re Wrong If You Think Donald Trump Is ‘Authentic’

[ This article was originally published in The Huffington Post on Nov 13, 2011 ]   Before the US elections many writers talked about the “authenticity” of Donald Trump. They averred that while he may not be politically correct, at least he spoke his mind. A poll also found that a vast majority of Republican voters felt he “says what…

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5 Crucial Skills That No Customer Experience Professional Can Do Without

First published in Huffington Post on Nov 24, 2016   I recently chaired a two-day “Banker’s Customer Experience Summit” in Dubai. During such international events many people reach out as it’s a great opportunity to network and cross-pollinate ideas. This time, a young professional asked me if I could spend some time discussing ideas with her. This person stood out…

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3 Reasons Why Companies Fail To Deliver The Right Customer Experience

[Originally Published on May 17, 2016 in Huffington Post] Last week I was at a leading coffee chain at Indira Nagar in Bangalore. I was there to have a quiet meeting with one of my clients. However, from the moment we occupied the table, a server insisted on hovering next to me waiting for my order. I requested her to…

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3 Aspects Of Workplace Culture That CEOs Should Make Their Business

[This piece was originally published in Huffington Post in April 28, 2016] A CEO has a lot on his or her plate. They not only have to steer the strategic agenda of the company but also have to work towards making sure expectations of all stakeholders–shareholders, employees, board members, regulators, the community– are met. They are expected to be on…

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The One Value That All CEOs Need To Enshrine In Their Organization

[This piece was originally published in Huffington Post in April 26, 2016] Most companies have corporate values. These are principles that guide the behaviour of employees. They spell out the dos and don’ts for employees and how they should behave internally and with external stakeholders such as customers, vendors and others in the community. Globally, many companies are making an…

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Do You Feel Incompetent And Shaky At Work? You May Have A Toxic Boss

[Source – Originally Published on Mar 28, 2016 in Huffington Post] Every workplace has myriad types of leaders. Each of them has different ways of functioning, engaging and influencing those around them. In my experience, if you look at it very broadly, there are three types of leaders. There are those who make their interactions truly memorable and one looks…

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3 Fatal Traps That Can Trip Up The Best Leadership Teams

Source – Originally Published on Feb 21, 2016 in Huffington Post Every organisation – whether it’s a manufacturing company or a bank or a hospital — has leadership teams. For me, every person who works in an organisation is a leader, but those who play a decisive role in charting an organisation’s future have a particularly great responsibility to steer…

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