The philosophy behind his writing and his books is to share his experiences and learning

Dubai

How small business owners can make their customers raving fans

All small businesses have an aspiration that their product or service should be so good that customers become raving fans.

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5 Management Lessons From The Samajwadi Party Imbroglio

The recent developments in the Samajwadi Party are much like a Bollywood pot-boiler,

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‘Quality’, the biggest differentiator for your business: Why SMEs should take note

Irrespective of the type of an enterprise, quality is an anchor that gives credibility to a business.

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4 Questions Indian Manufacturing Should Ask After The US Bedsheet Scandal

As the India media got engrossed in demonetisation, the Tata boardroom battle and the US elections,

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3 Reasons Why Companies Fail To Deliver The Right Customer Experience

Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However,

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4 Things That Every CEO Should Learn From KV Kamath

My impressions of KV Kamath are from my stint at ICICI Bank from 2002 to 2010.

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5 Takeaways Lean Leaders can Pick Up from India’s dynamic Prime Minister, Narendra Modi– PT II

In the second instalment of a two-part article, Debashis Sarkar, author

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5 Takeaways Lean Leaders can Pick Up from India’s Dynamic Prime Minister – Narendra Modi – PT I

Narendra Modi, the current Prime Minister of India, has just completed his first year in office on May 26th, 2015.

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15 Types of Process Excellence Professionals

Process excellence professionals come in a variety of shapes and sizes,

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