5 Lessons From TV Journalist Natasha Exelby’s World-Famous Blooper

  Earlier this month, a clip of Australian anchor Natasha Exelby went viral—blissfully unaware of the rolling camera she was seen daydreaming and fiddling with her pen before realising—with a visible jolt of shock—that she was on air. What’s more, viewers have overwhelmingly responded with sympathy and solidarity rather than judgment. It brings to light five things we should all…

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5 Not-So-Obvious Strategies For Better Problem Solving

[ This first appeared in The Huffington Post on April 8, 2017 ] Problem solving is an integral part of all business organisations. Companies spend a lot of money in building capability in this domain. Most put in place elements that help to build and sustain it—capability development, top management support, coaching, a structured approach, communication, rewards and recognition, performance…

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How To Spot An Intellectually Toxic Person

[This piece was originally published in The Huffington Post on March 29, 2017]   We’ve all come across people who love to show off how much more they know than others. They’ll use every opportunity to showcase their intellectual depth and knowledge of all things arcane and esoteric to others. They will stop others in meetings and ask questions not…

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How To Not Serve Your Customers Deep-Fried Lizards

[The article was originally published in The Huffington Post on 15th Mar 2017]   Recently, a pregnant woman found a fried lizard amidst her fries in a McDonald’s outlet in Kolkata. The news caused much consternation, given that most people believe McDonald’s to adhere to international-level hygiene standards. Thus was clearly a food safety violation that could have caused real…

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5 Business Process Lessons From The Oscars Goof-Up

This article appeared in The Huffington Post on Mar 7, 2017   I had written sometime back that 2016 was a year of the unexpected. It now seems as if the trend is continuing into 2017. Who would have thought that the venerable Oscars would feature a monumental goof-up, wherein the wrong film was announced as the winner in the…

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7 Reasons Why People Around You Could Be Phubbing

The article was originally published in The Huffington Post on 19 Feb, 2017   Technology has quietly changed our lives, both for good and bad. Yes, technology has improved productivity, helped to digitally reconnect with friends, but it has also resulted in behaviours which are disengaging. One such awful behaviour is phubbing, defined as: “To ignore (a person or one’s…

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6 Reasons Why Forgetting The Bitterness of The Past Will Make Your Life Better

The article was first published in The Huffington Post on Feb 9, 2017   We often struggle to heal the wounds in our lives. These are hurts and bitterness from the past that continue to haunt us. There could be myriads of reasons for these hurts—you felt left out in the last promotion, someone you held dear deserted you, you…

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5 Management Lessons From The Samajwadi Party Imbroglio

The article originally published in The Huffington Post on Feb 2, 2017   The recent developments in the Samajwadi Party are much like a Bollywood pot-boiler, engaging the audience and also requiring suspension of disbelief! No one ever thought that the strong man of Indian politics and a powerful regional satrap would be challenged by his own son, but there…

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5 Lessons For The C-Suite From The Wells Fargo Banking Scandal

This article was first published in The Huffington Post on Jan 16, 2017 Wells Fargo had been a darling of sorts in the financial services world. It was one of the few American banks which reported a profit increase the financial crisis. Until the news of the scandal broke out in the first week of September, Wells Fargo had been…

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