Debashis Sarkar and his firm work with companies on operational challenges that prevent them from becoming competitive.

The type of assignments that they take up help to reduce costs, increase sales, improve productivity, embed customer-centricity, reduce operations-risk and enhance customer experience.

The following is a partial list of assignments delivered so far:

• Building a Customer Centric Enterprise of an American packaging major
• Lean Transformation of a bank based in UAE
• Metrics Refresh of Banking Operations
• Enhancing Conversion Ratio of Consumer Loans
• Leadership Development of a Swiss Company
• Improving Customer Experience of a Quick Service Restaurant
• Understanding the Customer Journey in a Retailer
• Business Process Reengineering in Finance Operations
• Enhance Productivity of Sales Force
• “Service Gap” Process Reengineering
• Enhancing Performance of a Shared Service Centre
• Improving cost-income ratio of Retail Banking.