Standardizing Service Processes through Lean: Is It Unthinkable?
This column of mine is triggered by the interesting debate that I saw in response to Tripp Babbitt’s article,
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The philosophy behind his writing and his books is to share his experiences and learning
Columns
360 Degree Metrics for Lean Transformation
While embarking on a holistic Lean transformation, I have seen practitioners struggle to come up with metrics.....
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To Value Stream Map or Not to Value Stream Map a Service Process?
Value stream mapping and Lean implementation in the service business have somehow become synonymous.
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5S for a Service Business
5S as a tool has been leveraged by manufacturing companies for decades.
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The Various Times of Lean
Before embarking on a Lean project, we should be clear with the various times that are used in Lean improvements.
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Value Contribution of Processes
In my last column we discussed the eight wastes of Lean. We also looked at the various examples from the service sector.
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8 Wastes of Lean Manufacturing in a Services Context
Anything that does not add value to the customer is a waste. Waste only adds to time and cost.
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15 Ways to Tell if You’re a Process Centric Company
Does your company leadership treat processes as strategic assets? If not,
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Challenges of Service Lean Implementation
Lean implementation can be quite challenging in a service organization.
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