Deb is a highly sought-after speaker, frequently delivering keynotes, chairing sessions, speaking at conferences, and moderating panel discussions.

 

His areas of expertise include:

• Operational Excellence
• Behavioural Science
• Lean Management
• Customer-Centricity
• Customer Experience
• Change Management
• Quality Management
• Change Psychology
• Workplace Leadership
• Ways of Working

 

His keynotes are tailored to each occasion, blending theory with practical insights. They feature real-world examples supported by principles from psychology and behavioural economics, creating engaging and actionable sessions for his audiences.

He has been invited to speak in the following countries:

• United Kingdom
• United Arab Emirates
• Thailand
• Philippines
• Indonesia
• Singapore
• China
• Hong Kong
• Israel
• Kenya
• Ghana
• India

Some recent topics from his speaking engagements include:

• Customer Experience in a Post-Covid World
• Leading Virtual Teams in a Post-Covid World
• Lessons in Lean Management
• The Imperatives of Change
• How Can I Help You?– Mistakes to Avoid in Customer Experience
• Service Excellence from Around the World
• What No One Told Me When I Started My Corporate Career– Leadership Blind Spots to Avoid
• Why Quality Efforts Fail in Organizations
• What Makes a Great Change Leader
• The Known Unknowns of Quality & Performance Improvement
• Eight Habits of Highly Effective Lean Leaders
• Being a Boss – The Trials and Tribulations
• The Art and Science of Influence
• The Unknown Knowns of Creativity & Process Improvement
• Delivering a World-Class Customer Experience
• Leadership Bootcamp for Nursing Leaders
• Ways of Working in Hospitals
• Charisma
• Leadership Blind spots