The philosophy behind his writing and his books is to share his experiences and learning

This column of mine is triggered by the interesting debate that I saw in response to Tripp Babbitt’s article,

While embarking on a holistic Lean transformation, I have seen practitioners struggle to come up with metrics.....

Does your company leadership treat processes as strategic assets? If not,

Lean implementation can be quite challenging in a service organization.

While Lean has been an effective process improvement method for the manufacturing industry,

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