The business landscape of 2023 was a mixed bag, offering both bouquets of roses and thorns. Ten moments stand out, not just for their headlines, but for the lessons they whisper.
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When we talk about process transformation, what comes to our mind are the obvious elements that include process, technology,
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The last few months have changed our lives with large numbers of people working from home under lockdown
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Every business has always needed customers, but today they are impacting businesses much more than ever before.
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Organisations aspire to be customer-centric. They launch big transformation programs to try and align...
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What do customers really want?
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Problem solving is an integral part of all business organisations.
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Embedding excellence is the aspiration of all small businesses.
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I had written sometime back that 2016 was a year of the unexpected.
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