The philosophy behind his writing and his books is to share his experiences and learning

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Challenges of Service Lean Implementation

Lean implementation can be quite challenging in a service organization.

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What is Lean in a Service Context?

Lean manufacturing has been around for quite sometime.

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Lean Services: Asia’s Preeminent Deployment Leader Gives Global Insights on Lean Six Sigma for Services

While Lean has been an effective process improvement method for the manufacturing industry,

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