10 Good, Bad And Ugly Shades Of ‘Choice’ In Business
Choice is such a powerful concept. We all love it. When we have choice it gives us a sense of autonomy and control.
Continue ReadingTag: Customer Centricity
Use These Eight Guiding Principles To Build A Customer-Centric Company
Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time,
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These Are The Two Things That Customers Expect From A Business
What do customers really want?
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3 Ways In Which United Airlines Could Have Averted The David Dao Mess
The brutal "deplaning" of Dr David Dao from a United Airlines flight, which ended with him bleeding, bruised and concussed,
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How small business owners can make their customers raving fans
All small businesses have an aspiration that their product or service should be so good that customers become raving fans.
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5 Lessons For The C-Suite From The Wells Fargo Banking Scandal
Wells Fargo had been a darling of sorts in the financial services world.
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4 Questions Indian Manufacturing Should Ask After The US Bedsheet Scandal
As the India media got engrossed in demonetisation, the Tata boardroom battle and the US elections,
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5 Crucial Skills That No Customer Experience Professional Can Do Without
I recently chaired a two-day "Banker's Customer Experience Summit" in Dubai.
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3 Reasons Why Companies Fail To Deliver The Right Customer Experience
Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However,
Continue Reading
Use These Eight Guiding Principles To Build A Customer-Centric Company
Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time,
Continue Reading
These Are The Two Things That Customers Expect From A Business
What do customers really want?
Continue Reading
3 Ways In Which United Airlines Could Have Averted The David Dao Mess
The brutal "deplaning" of Dr David Dao from a United Airlines flight, which ended with him bleeding, bruised and concussed,
Continue Reading
How small business owners can make their customers raving fans
All small businesses have an aspiration that their product or service should be so good that customers become raving fans.
Continue Reading
5 Lessons For The C-Suite From The Wells Fargo Banking Scandal
Wells Fargo had been a darling of sorts in the financial services world.
Continue Reading
4 Questions Indian Manufacturing Should Ask After The US Bedsheet Scandal
As the India media got engrossed in demonetisation, the Tata boardroom battle and the US elections,
Continue Reading
5 Crucial Skills That No Customer Experience Professional Can Do Without
I recently chaired a two-day "Banker's Customer Experience Summit" in Dubai.
Continue Reading
3 Reasons Why Companies Fail To Deliver The Right Customer Experience
Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However,
Continue Reading
