Customer Experience Archives - Page 3 of 4

Many companies start the process excellence journey with a bang, says Debashis Sarkar,

As a change agent driving Lean transformation, it’s not enough to just have the technical skills.

Looking at products and processes from a consumer’s point of view is critical for building a successful business.

A lot has being written about Toyota and its ability to wade through the current crisis.

As 2010 ushers in, it’s time for us to look at the key trends that surrounded the ecosystem of all businesses.

This column of mine is triggered by the interesting debate that I saw in response to Tripp Babbitt’s article,

While embarking on a holistic Lean transformation, I have seen practitioners struggle to come up with metrics.....

Value stream mapping and Lean implementation in the service business have somehow become synonymous.

Before embarking on a Lean project, we should be clear with the various times that are used in Lean improvements.

The philosophy behind his writing and his books is to share his experiences and learning