4 Reasons Why The Tata Sons ‘Crisis’ Will Blow Over Soon—And Even Win Praise
So much is being written about the latest saga at Tata Sons-the unceremonious firing of chairman Cyrus Pallonji Mistry
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4 Communication Lessons From Hillary Clinton In The First US Presidential Debate
The first presidential debate on 26 September was widely watched all over the world,
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5 Crucial Skills That No Customer Experience Professional Can Do Without
I recently chaired a two-day "Banker's Customer Experience Summit" in Dubai.
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3 Reasons Why Companies Fail To Deliver The Right Customer Experience
Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However,
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3 Aspects Of Workplace Culture That CEOs Should Make Their Business
While a CEO must focus on the hard stuff, there are a few "soft" things which they should never take off their radar.
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The One Value That All CEOs Need To Enshrine In Their Organization
While it's true that corporate values are determined by the organizational aspiration,
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Do You Feel Incompetent And Shaky At Work? You May Have A Toxic Boss
The self-centredness and obnoxiousness of a toxic leader have an adverse impact on everyone at work.
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3 Fatal Traps That Can Trip Up The Best Leadership Teams
Are you a part of a leadership team where meetings and discussions are always smooth?
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4 Communication Lessons That Business Leaders Can Take From Donald Trump
While some critics say Donald Trump is "incoherent" his message is certainly getting across to large numbers of people.
Continue Reading
4 Communication Lessons From Hillary Clinton In The First US Presidential Debate
The first presidential debate on 26 September was widely watched all over the world,
Continue Reading
5 Crucial Skills That No Customer Experience Professional Can Do Without
I recently chaired a two-day "Banker's Customer Experience Summit" in Dubai.
Continue Reading
3 Reasons Why Companies Fail To Deliver The Right Customer Experience
Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However,
Continue Reading
3 Aspects Of Workplace Culture That CEOs Should Make Their Business
While a CEO must focus on the hard stuff, there are a few "soft" things which they should never take off their radar.
Continue Reading
The One Value That All CEOs Need To Enshrine In Their Organization
While it's true that corporate values are determined by the organizational aspiration,
Continue Reading
Do You Feel Incompetent And Shaky At Work? You May Have A Toxic Boss
The self-centredness and obnoxiousness of a toxic leader have an adverse impact on everyone at work.
Continue Reading
3 Fatal Traps That Can Trip Up The Best Leadership Teams
Are you a part of a leadership team where meetings and discussions are always smooth?
Continue Reading
4 Communication Lessons That Business Leaders Can Take From Donald Trump
While some critics say Donald Trump is "incoherent" his message is certainly getting across to large numbers of people.
Continue Reading
