Human Resources Archives - Debashis Sarkar

Five process excellence areas to focus on in a Covid-19 world

The last few months have changed our lives with large numbers of people working from home under lockdown

Operational Metrics – The five Fs which every small business should know

When an entrepreneur begins his journey, his focus is to manufacture products of high quality and make sure it's bought by large number of consumers.

Three Reasons Why Customers Are Not Always Right

We all know the famous quote, “The customer is always right.”

3 Reasons Why Scientists And Researchers Need Formal Leadership Training

Even brilliant minds need emotional intelligence and social competence.

Here Are Six Ways To ‘Bask In Reflected Glory’ In The Workplace

This is a word derived from the acronym, BIRG, which stands for - basking in reflective glory.

Here Are 7 Reasons Why Teams Often Leak Information

In recent days we have been reading about leaks from the White House.

Use These Eight Guiding Principles To Build A Customer-Centric Company

Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time,

5 Lessons From TV Journalist Natasha Exelby’s World-Famous Blooper

Earlier this month, a clip of Australian anchor Natasha Exelby went viral—blissfully unaware of the rolling camera...

3 Subtle Ways To Persuade Your Team To Comply With Requests

Persuading a team, or just about anyone, to do something can be quite an uphill task.

10 Reasons Why Employees Don’t Follow Organisational Processes

Processes are an integral part of all enterprises. And as I mentioned in one of my earlier pieces,

Four principles of organisational excellence which every small business should know

Embedding excellence is the aspiration of all small businesses.

Narendra Modi And The Art Of Creating A ‘Sense Of Urgency’

After a long time India has a prime minister who has proven through both his words and actions...

How To Spot An Intellectually Toxic Person

We’ve all come across people who love to show off how much more they know than others.

6 Silver Linings Of Making An Error

Errors are never looked at in a positive light. Since childhood, we are taught to aim for perfection and avoid mistakes...

Three strategies that any small business can use to innovate

Innovation is the bedrock of all businesses. As is rightly said, if a business does not innovate,

7 Reasons Why People Around You Could Be Phubbing

Technology has quietly changed our lives, both for good and bad.

6 Reasons Why Forgetting The Bitterness of The Past Will Make Your Life Better

We often struggle to heal the wounds in our lives.

5 Management Lessons From The Samajwadi Party Imbroglio

The recent developments in the Samajwadi Party are much like a Bollywood pot-boiler,

How Coffee—And Cafés—Improve Productivity At Work

It's so true that a lot can truly be achieved over coffee. But why? That's the question I want to explore today.

You’re Wrong If You Think Donald Trump Is ‘Authentic’

Before the US elections many writers talked about the "authenticity" of Donald Trump.

3 Leadership Lessons From Tata’s Boardroom Coup Against Cyrus Mistry

Anyone who reads/watches the news is aware of how Cyrus Mistry was made to resign by the board as chairman of Tata Sons.

4 Reasons Why The Tata Sons ‘Crisis’ Will Blow Over Soon—And Even Win Praise

So much is being written about the latest saga at Tata Sons-the unceremonious firing of chairman Cyrus Pallonji Mistry

5 Crucial Skills That No Customer Experience Professional Can Do Without

I recently chaired a two-day "Banker's Customer Experience Summit" in Dubai.

The One Value That All CEOs Need To Enshrine In Their Organization

While it's true that corporate values are determined by the organizational aspiration,

Do You Feel Incompetent And Shaky At Work? You May Have A Toxic Boss

The self-centredness and obnoxiousness of a toxic leader have an adverse impact on everyone at work.

3 Fatal Traps That Can Trip Up The Best Leadership Teams

Are you a part of a leadership team where meetings and discussions are always smooth?

5 Deadly Habits Of Bosses That Kill The Trust Of Employees

As a boss and a leader, never take the trust of your teams for granted.

3 Lessons On Change Management From The Stories Of Alan Kurdi, Alexis Tsipras And COP21

The past year was filled with stories and insights on passion, persistence, perseverance,

5 Takeaways Lean Leaders can Pick Up from India’s dynamic Prime Minister, Narendra Modi– PT II

In the second instalment of a two-part article, Debashis Sarkar, author

5 Takeaways Lean Leaders can Pick Up from India’s Dynamic Prime Minister – Narendra Modi – PT I

Narendra Modi, the current Prime Minister of India, has just completed his first year in office on May 26th, 2015.

15 Types of Process Excellence Professionals

Process excellence professionals come in a variety of shapes and sizes,

Taking over as Process Excellence leader? Ten things you must do in the first 90 days

What you learn about your company in the first couple of months as Process Excellence leader

The Eight Habits of Effective Process Excellence Leaders

A lot is written about process excellence, writes columnist Debashis Sarkar,

Seven Signs Your Process Improvement Initiative Is Failing

Many companies start the process excellence journey with a bang, says Debashis Sarkar,

Lessons on Process from 10 Downing Street

Kate Middleton and Prince William may be grabbing headlines around the world over their pending nuptials,

Enablers for a Successful Lean Transformation

When you decide to embark on a Lean transformation, you must make sure that the right enablers of a successful deployment

Dear Lean practitioner, remember you don’t know all

Lean agents making the transition to service industries should speak softly and carry a list of questions.

Make Your Organization More Customer-Centric with the Kano Model

Looking at products and processes from a consumer’s point of view is critical for building a successful business.

The ABC’s of A3 Performance Improvement

Having introduced the basics of A3 problem solving over my last two columns,

The Seven A3 Problem Solving Steps in Detail

As I introduced A3 problem solving in my last column,

Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices

A lot has being written about Toyota and its ability to wade through the current crisis.

15 Ways to Tell if You’re a Process Centric Company

Does your company leadership treat processes as strategic assets? If not,

Challenges of Service Lean Implementation

Lean implementation can be quite challenging in a service organization.

The philosophy behind his writing and his books is to share his experiences and learning

Dubai