5 Crucial Skills That No Customer Experience Professional Can Do Without
I recently chaired a two-day "Banker's Customer Experience Summit" in Dubai.
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3 Reasons Why Companies Fail To Deliver The Right Customer Experience
Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However,
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3 Aspects Of Workplace Culture That CEOs Should Make Their Business
While a CEO must focus on the hard stuff, there are a few "soft" things which they should never take off their radar.
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The One Value That All CEOs Need To Enshrine In Their Organization
While it's true that corporate values are determined by the organizational aspiration,
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Do You Feel Incompetent And Shaky At Work? You May Have A Toxic Boss
The self-centredness and obnoxiousness of a toxic leader have an adverse impact on everyone at work.
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5 Takeaways Lean Leaders can Pick Up from India’s Dynamic Prime Minister – Narendra Modi – PT I
Narendra Modi, the current Prime Minister of India, has just completed his first year in office on May 26th, 2015.
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15 Types of Process Excellence Professionals
Process excellence professionals come in a variety of shapes and sizes,
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5 things process excellence professionals can learn from nurses
In honour of the recent World Nursing Day, Debashis Sarkar looks at five things process excellence professionals can learn from nurses.
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Taking over as Process Excellence leader? Ten things you must do in the first 90 days
What you learn about your company in the first couple of months as Process Excellence leader
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3 Reasons Why Companies Fail To Deliver The Right Customer Experience
Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However,
Continue Reading
3 Aspects Of Workplace Culture That CEOs Should Make Their Business
While a CEO must focus on the hard stuff, there are a few "soft" things which they should never take off their radar.
Continue Reading
The One Value That All CEOs Need To Enshrine In Their Organization
While it's true that corporate values are determined by the organizational aspiration,
Continue Reading
Do You Feel Incompetent And Shaky At Work? You May Have A Toxic Boss
The self-centredness and obnoxiousness of a toxic leader have an adverse impact on everyone at work.
Continue Reading
5 Takeaways Lean Leaders can Pick Up from India’s Dynamic Prime Minister – Narendra Modi – PT I
Narendra Modi, the current Prime Minister of India, has just completed his first year in office on May 26th, 2015.
Continue Reading
15 Types of Process Excellence Professionals
Process excellence professionals come in a variety of shapes and sizes,
Continue Reading
5 things process excellence professionals can learn from nurses
In honour of the recent World Nursing Day, Debashis Sarkar looks at five things process excellence professionals can learn from nurses.
Continue Reading
Taking over as Process Excellence leader? Ten things you must do in the first 90 days
What you learn about your company in the first couple of months as Process Excellence leader
Continue Reading
