Others Archives - Debashis Sarkar

Ten Lessons from Ten Business Moments & Trends of 2023

The business landscape of 2023 was a mixed bag, offering both bouquets of roses and thorns. Ten moments stand out, not just for their headlines, but for the lessons they whisper.

Five process excellence areas to focus on in a Covid-19 world

The last few months have changed our lives with large numbers of people working from home under lockdown

Demand, expectation and robots

Every business has always needed customers, but today they are impacting businesses much more than ever before.

Lessons on Quality Management From Kobe Steel

Building a culture of quality requires top management to participate in quality initiatives

Three Reasons Why Customers Are Not Always Right

We all know the famous quote, “The customer is always right.”

Spotlight: Developing a relationship with customers can be a game-changer for SMEs

Customer-centricity simply speaking means bringing customers at the centre of the enterprise and aligning strategies,

3 Reasons Why Scientists And Researchers Need Formal Leadership Training

Even brilliant minds need emotional intelligence and social competence.

9 Reasons Why Leaders Are So Big On Hugging

Modi has been honing this ‘skill’ for a long time!

Here Are Six Ways To ‘Bask In Reflected Glory’ In The Workplace

This is a word derived from the acronym, BIRG, which stands for - basking in reflective glory.

Here Are 7 Reasons Why Teams Often Leak Information

In recent days we have been reading about leaks from the White House.

10 Good, Bad And Ugly Shades Of ‘Choice’ In Business

Choice is such a powerful concept. We all love it. When we have choice it gives us a sense of autonomy and control.

Use These Eight Guiding Principles To Build A Customer-Centric Company

Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time,

These Are The Two Things That Customers Expect From A Business

What do customers really want?

Are Slackers Dragging Your Team Down?

Teams are an integral part of all organisations. Without an aligned team it's almost impossible...

4 Lessons For Business Leaders From AAP’s Downhill Slide

The Aam Aadmi Party was an experiment that promised exceptional results.

Don’t Go Shopping When You Are Tired

You're tired and drained but you just had to go to the supermarket.

3 Ways In Which United Airlines Could Have Averted The David Dao Mess

The brutal "deplaning" of Dr David Dao from a United Airlines flight, which ended with him bleeding, bruised and concussed,

5 Lessons From TV Journalist Natasha Exelby’s World-Famous Blooper

Earlier this month, a clip of Australian anchor Natasha Exelby went viral—blissfully unaware of the rolling camera...

5 Not-So-Obvious Strategies For Better Problem Solving

Problem solving is an integral part of all business organisations.

10 Reasons Why Employees Don’t Follow Organisational Processes

Processes are an integral part of all enterprises. And as I mentioned in one of my earlier pieces,

Narendra Modi And The Art Of Creating A ‘Sense Of Urgency’

After a long time India has a prime minister who has proven through both his words and actions...

How To Spot An Intellectually Toxic Person

We’ve all come across people who love to show off how much more they know than others.

6 Silver Linings Of Making An Error

Errors are never looked at in a positive light. Since childhood, we are taught to aim for perfection and avoid mistakes...

How To Not Serve Your Customers Deep-Fried Lizards

Recently, a pregnant woman found a fried lizard amidst her fries in a McDonald's outlet in Kolkata.

5 Business Process Lessons From The Oscars Goof-Up

I had written sometime back that 2016 was a year of the unexpected.

Three strategies that any small business can use to innovate

Innovation is the bedrock of all businesses. As is rightly said, if a business does not innovate,

7 Reasons Why People Around You Could Be Phubbing

Technology has quietly changed our lives, both for good and bad.

6 Reasons Why Forgetting The Bitterness of The Past Will Make Your Life Better

We often struggle to heal the wounds in our lives.

4 Lessons On Survival From 2016

The year 2016 was rather unlike the last few that preceded it,

4 Reasons Why Politicians Are So Liberal With Lies

We regularly come across politicians who lie or twist the truth. They lie on TV panels, they lie during rallies,

How Coffee—And Cafés—Improve Productivity At Work

It's so true that a lot can truly be achieved over coffee. But why? That's the question I want to explore today.

4 Lessons In Change Leadership From Modi’s ‘Surgical Strike’ On Black Money

The recent surgical strike on black money is truly a bold move. Not surprising, industry doyens,

You’re Wrong If You Think Donald Trump Is ‘Authentic’

Before the US elections many writers talked about the "authenticity" of Donald Trump.

7 Reasons Why Donald Trump And Narendra Modi Should Not Be Compared

There have been reports in the media highlighting how Donald Trump and Narendra Modi have similar traits,

3 Leadership Lessons From Tata’s Boardroom Coup Against Cyrus Mistry

Anyone who reads/watches the news is aware of how Cyrus Mistry was made to resign by the board as chairman of Tata Sons.

4 Communication Lessons From Hillary Clinton In The First US Presidential Debate

The first presidential debate on 26 September was widely watched all over the world,

5 Crucial Skills That No Customer Experience Professional Can Do Without

I recently chaired a two-day "Banker's Customer Experience Summit" in Dubai.

3 Aspects Of Workplace Culture That CEOs Should Make Their Business

While a CEO must focus on the hard stuff, there are a few "soft" things which they should never take off their radar.

The One Value That All CEOs Need To Enshrine In Their Organization

While it's true that corporate values are determined by the organizational aspiration,

5 Deadly Habits Of Bosses That Kill The Trust Of Employees

As a boss and a leader, never take the trust of your teams for granted.

3 Lessons On Change Management From The Stories Of Alan Kurdi, Alexis Tsipras And COP21

The past year was filled with stories and insights on passion, persistence, perseverance,

3 Leadership Lessons From Modi’s Surprise Visit To Lahore

Whether or not Modi's visit will thaw the relationship between two nations or not,

5 Takeaways Lean Leaders can Pick Up from India’s dynamic Prime Minister, Narendra Modi– PT II

In the second instalment of a two-part article, Debashis Sarkar, author

5 Takeaways Lean Leaders can Pick Up from India’s Dynamic Prime Minister – Narendra Modi – PT I

Narendra Modi, the current Prime Minister of India, has just completed his first year in office on May 26th, 2015.

5 things process excellence professionals can learn from nurses

In honour of the recent World Nursing Day, Debashis Sarkar looks at five things process excellence professionals can learn from nurses.

Lessons on Process from 10 Downing Street

Kate Middleton and Prince William may be grabbing headlines around the world over their pending nuptials,

How to lose friends and alienate staff – a lean sponsor’s guide

What happens when management is not properly equipped to undertake a Lean Transformation?

Make Your Organization More Customer-Centric with the Kano Model

Looking at products and processes from a consumer’s point of view is critical for building a successful business.

Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices

A lot has being written about Toyota and its ability to wade through the current crisis.

15 Ways to Tell if You’re a Process Centric Company

Does your company leadership treat processes as strategic assets? If not,

The philosophy behind his writing and his books is to share his experiences and learning

Dubai