The philosophy behind his writing and his books is to share his experiences and learning

Dubai

Lessons on Process from 10 Downing Street

Kate Middleton and Prince William may be grabbing headlines around the world over their pending nuptials,

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How to lose friends and alienate staff – a lean sponsor’s guide

What happens when management is not properly equipped to undertake a Lean Transformation?

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Make Your Organization More Customer-Centric with the Kano Model

Looking at products and processes from a consumer’s point of view is critical for building a successful business.

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Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices

A lot has being written about Toyota and its ability to wade through the current crisis.

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15 Ways to Tell if You’re a Process Centric Company

Does your company leadership treat processes as strategic assets? If not,

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