Quality Archives - Debashis Sarkar

Every business has always needed customers, but today they are impacting businesses much more than ever before.

Building a culture of quality requires top management to participate in quality initiatives

Online portals can’t wipe them out.

Customer-centricity simply speaking means bringing customers at the centre of the enterprise and aligning strategies,

Organisations aspire to be customer-centric. They launch big transformation programs to try and align...

What do customers really want?

Recently, a pregnant woman found a fried lizard amidst her fries in a McDonald's outlet in Kolkata.

I had written sometime back that 2016 was a year of the unexpected.

Quality has been a key pillar for enhancing India's competitiveness.

The philosophy behind his writing and his books is to share his experiences and learning