How small business owners can make their customers raving fans
All small businesses have an aspiration that their product or service should be so good that customers become raving fans.
Continue ReadingAll small businesses have an aspiration that their product or service should be so good that customers become raving fans.
Continue ReadingThe recent developments in the Samajwadi Party are much like a Bollywood pot-boiler,
Continue ReadingIrrespective of the type of an enterprise, quality is an anchor that gives credibility to a business.
Continue ReadingAs the India media got engrossed in demonetisation, the Tata boardroom battle and the US elections,
Continue ReadingLast week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However,
Continue ReadingMy impressions of KV Kamath are from my stint at ICICI Bank from 2002 to 2010.
Continue ReadingIn the second instalment of a two-part article, Debashis Sarkar, author
Continue ReadingNarendra Modi, the current Prime Minister of India, has just completed his first year in office on May 26th, 2015.
Continue ReadingProcess excellence professionals come in a variety of shapes and sizes,
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