Top three pre-process transformation actions to ensure success
When we talk about process transformation, what comes to our mind are the obvious elements that include process, technology,
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When we talk about process transformation, what comes to our mind are the obvious elements that include process, technology,
Continue ReadingThe last few months have changed our lives with large numbers of people working from home under lockdown
Continue ReadingEvery business has always needed customers, but today they are impacting businesses much more than ever before.
Continue ReadingWe all know the famous quote, “The customer is always right.”
Continue ReadingWhat do customers really want?
Continue ReadingIrrespective of the type of an enterprise, quality is an anchor that gives credibility to a business.
Continue ReadingWells Fargo had been a darling of sorts in the financial services world.
Continue ReadingNarendra Modi, the current Prime Minister of India, has just completed his first year in office on May 26th, 2015.
Continue ReadingProcess excellence professionals come in a variety of shapes and sizes,
Continue ReadingWhat you learn about your company in the first couple of months as Process Excellence leader
Continue ReadingA lot is written about process excellence, writes columnist Debashis Sarkar,
Continue ReadingMany companies start the process excellence journey with a bang, says Debashis Sarkar,
Continue ReadingKate Middleton and Prince William may be grabbing headlines around the world over their pending nuptials,
Continue ReadingLean agents making the transition to service industries should speak softly and carry a list of questions.
Continue ReadingWhat happens when management is not properly equipped to undertake a Lean Transformation?
Continue ReadingHaving introduced the basics of A3 problem solving over my last two columns,
Continue ReadingAs I introduced A3 problem solving in my last column,
Continue ReadingAs service companies dabble with various methods for addressing their business issues,
Continue ReadingA lot has being written about Toyota and its ability to wade through the current crisis.
Continue ReadingAs 2010 ushers in, it’s time for us to look at the key trends that surrounded the ecosystem of all businesses.
Continue ReadingThis column of mine is triggered by the interesting debate that I saw in response to Tripp Babbitt’s article,
Continue ReadingValue stream mapping and Lean implementation in the service business have somehow become synonymous.
Continue Reading5S as a tool has been leveraged by manufacturing companies for decades.
Continue ReadingBefore embarking on a Lean project, we should be clear with the various times that are used in Lean improvements.
Continue ReadingIn my last column we discussed the eight wastes of Lean. We also looked at the various examples from the service sector.
Continue ReadingAnything that does not add value to the customer is a waste. Waste only adds to time and cost.
Continue ReadingDoes your company leadership treat processes as strategic assets? If not,
Continue ReadingLean implementation can be quite challenging in a service organization.
Continue ReadingLean manufacturing has been around for quite sometime.
Continue ReadingWhile Lean has been an effective process improvement method for the manufacturing industry,
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