The philosophy behind his writing and his books is to share his experiences and learning

Dubai

Top three pre-process transformation actions to ensure success

When we talk about process transformation, what comes to our mind are the obvious elements that include process, technology,

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Five process excellence areas to focus on in a Covid-19 world

The last few months have changed our lives with large numbers of people working from home under lockdown

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Demand, expectation and robots

Every business has always needed customers, but today they are impacting businesses much more than ever before.

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Three Reasons Why Customers Are Not Always Right

We all know the famous quote, “The customer is always right.”

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These Are The Two Things That Customers Expect From A Business

What do customers really want?

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‘Quality’, the biggest differentiator for your business: Why SMEs should take note

Irrespective of the type of an enterprise, quality is an anchor that gives credibility to a business.

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5 Lessons For The C-Suite From The Wells Fargo Banking Scandal

Wells Fargo had been a darling of sorts in the financial services world.

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5 Takeaways Lean Leaders can Pick Up from India’s Dynamic Prime Minister – Narendra Modi – PT I

Narendra Modi, the current Prime Minister of India, has just completed his first year in office on May 26th, 2015.

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15 Types of Process Excellence Professionals

Process excellence professionals come in a variety of shapes and sizes,

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Taking over as Process Excellence leader? Ten things you must do in the first 90 days

What you learn about your company in the first couple of months as Process Excellence leader

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The Eight Habits of Effective Process Excellence Leaders

A lot is written about process excellence, writes columnist Debashis Sarkar,

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Seven Signs Your Process Improvement Initiative Is Failing

Many companies start the process excellence journey with a bang, says Debashis Sarkar,

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Lessons on Process from 10 Downing Street

Kate Middleton and Prince William may be grabbing headlines around the world over their pending nuptials,

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Dear Lean practitioner, remember you don’t know all

Lean agents making the transition to service industries should speak softly and carry a list of questions.

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How to lose friends and alienate staff – a lean sponsor’s guide

What happens when management is not properly equipped to undertake a Lean Transformation?

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The ABC’s of A3 Performance Improvement

Having introduced the basics of A3 problem solving over my last two columns,

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The Seven A3 Problem Solving Steps in Detail

As I introduced A3 problem solving in my last column,

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The A3 Problem Solving Way: An Introduction

As service companies dabble with various methods for addressing their business issues,

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Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices

A lot has being written about Toyota and its ability to wade through the current crisis.

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How the Trends of 2000-2009 Will Shape Performance Improvement in This New Decade

As 2010 ushers in, it’s time for us to look at the key trends that surrounded the ecosystem of all businesses.

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Standardizing Service Processes through Lean: Is It Unthinkable?

This column of mine is triggered by the interesting debate that I saw in response to Tripp Babbitt’s article,

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To Value Stream Map or Not to Value Stream Map a Service Process?

Value stream mapping and Lean implementation in the service business have somehow become synonymous.

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5S for a Service Business

5S as a tool has been leveraged by manufacturing companies for decades.

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The Various Times of Lean

Before embarking on a Lean project, we should be clear with the various times that are used in Lean improvements.

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Value Contribution of Processes

In my last column we discussed the eight wastes of Lean. We also looked at the various examples from the service sector.

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8 Wastes of Lean Manufacturing in a Services Context

Anything that does not add value to the customer is a waste. Waste only adds to time and cost.

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15 Ways to Tell if You’re a Process Centric Company

Does your company leadership treat processes as strategic assets? If not,

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Challenges of Service Lean Implementation

Lean implementation can be quite challenging in a service organization.

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What is Lean in a Service Context?

Lean manufacturing has been around for quite sometime.

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Lean Services: Asia’s Preeminent Deployment Leader Gives Global Insights on Lean Six Sigma for Services

While Lean has been an effective process improvement method for the manufacturing industry,

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