The philosophy behind his writing and his books is to share his experiences and learning

Before embarking on a Lean project, we should be clear with the various times that are used in Lean improvements.

In my last column we discussed the eight wastes of Lean. We also looked at the various examples from the service sector.

Anything that does not add value to the customer is a waste. Waste only adds to time and cost.

Does your company leadership treat processes as strategic assets? If not,

Lean implementation can be quite challenging in a service organization.

Lean manufacturing has been around for quite sometime.

While Lean has been an effective process improvement method for the manufacturing industry,

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