Operational Metrics – The five Fs which every small business should know
When an entrepreneur begins his journey, his focus is to manufacture products of high quality and make sure it's bought by large number of consumers.
Continue Reading
The philosophy behind his writing and his books is to share his experiences and learning
Columns
Lessons on Quality Management From Kobe Steel
Building a culture of quality requires top management to participate in quality initiatives
Continue Reading
Three Reasons Why Customers Are Not Always Right
We all know the famous quote, “The customer is always right.”
Continue Reading
6 Reasons Why Real-World Stores Are Here To Stay
Online portals can’t wipe them out.
Continue Reading
Spotlight: Developing a relationship with customers can be a game-changer for SMEs
Customer-centricity simply speaking means bringing customers at the centre of the enterprise and aligning strategies,
Continue Reading
3 Reasons Why Scientists And Researchers Need Formal Leadership Training
Even brilliant minds need emotional intelligence and social competence.
Continue Reading
9 Reasons Why Leaders Are So Big On Hugging
Modi has been honing this ‘skill’ for a long time!
Continue Reading
Here Are Six Ways To ‘Bask In Reflected Glory’ In The Workplace
This is a word derived from the acronym, BIRG, which stands for - basking in reflective glory.
Continue Reading
Does A Company Really Care About Its Customers: These Three Instances Will Tell You
Organisations aspire to be customer-centric. They launch big transformation programs to try and align...
Continue Reading
