5 Crucial Skills That No Customer Experience Professional Can Do Without
I recently chaired a two-day "Banker's Customer Experience Summit" in Dubai.
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The philosophy behind his writing and his books is to share his experiences and learning
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3 Reasons Why Companies Fail To Deliver The Right Customer Experience
Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However,
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3 Aspects Of Workplace Culture That CEOs Should Make Their Business
While a CEO must focus on the hard stuff, there are a few "soft" things which they should never take off their radar.
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The One Value That All CEOs Need To Enshrine In Their Organization
While it's true that corporate values are determined by the organizational aspiration,
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Do You Feel Incompetent And Shaky At Work? You May Have A Toxic Boss
The self-centredness and obnoxiousness of a toxic leader have an adverse impact on everyone at work.
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3 Fatal Traps That Can Trip Up The Best Leadership Teams
Are you a part of a leadership team where meetings and discussions are always smooth?
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4 Communication Lessons That Business Leaders Can Take From Donald Trump
While some critics say Donald Trump is "incoherent" his message is certainly getting across to large numbers of people.
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5 Deadly Habits Of Bosses That Kill The Trust Of Employees
As a boss and a leader, never take the trust of your teams for granted.
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7 Reasons Why Leaders Shed Tears in Public
Two decades or so ago, there was an unsaid rule about showing emotions in public: don't do it.
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