Customer Experience Archives

Demand, expectation and robots

Every business has always needed customers, but today they are impacting businesses much more than ever before.

Operational Metrics – The five Fs which every small business should know

When an entrepreneur begins his journey, his focus is to manufacture products of high quality and make sure it's bought by large number of consumers.

Three Reasons Why Customers Are Not Always Right

We all know the famous quote, “The customer is always right.”

6 Reasons Why Real-World Stores Are Here To Stay

Online portals can’t wipe them out.

Spotlight: Developing a relationship with customers can be a game-changer for SMEs

Customer-centricity simply speaking means bringing customers at the centre of the enterprise and aligning strategies,

Does A Company Really Care About Its Customers: These Three Instances Will Tell You

Organisations aspire to be customer-centric. They launch big transformation programs to try and align...

10 Good, Bad And Ugly Shades Of ‘Choice’ In Business

Choice is such a powerful concept. We all love it. When we have choice it gives us a sense of autonomy and control.

Use These Eight Guiding Principles To Build A Customer-Centric Company

Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time,

These Are The Two Things That Customers Expect From A Business

What do customers really want?

Don’t Go Shopping When You Are Tired

You're tired and drained but you just had to go to the supermarket.

3 Ways In Which United Airlines Could Have Averted The David Dao Mess

The brutal "deplaning" of Dr David Dao from a United Airlines flight, which ended with him bleeding, bruised and concussed,

How To Not Serve Your Customers Deep-Fried Lizards

Recently, a pregnant woman found a fried lizard amidst her fries in a McDonald's outlet in Kolkata.

How small business owners can make their customers raving fans

All small businesses have an aspiration that their product or service should be so good that customers become raving fans.

5 Lessons For The C-Suite From The Wells Fargo Banking Scandal

Wells Fargo had been a darling of sorts in the financial services world.

4 Questions Indian Manufacturing Should Ask After The US Bedsheet Scandal

As the India media got engrossed in demonetisation, the Tata boardroom battle and the US elections,

5 Crucial Skills That No Customer Experience Professional Can Do Without

I recently chaired a two-day "Banker's Customer Experience Summit" in Dubai.

3 Reasons Why Companies Fail To Deliver The Right Customer Experience

Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However,

The Eight Habits of Effective Process Excellence Leaders

A lot is written about process excellence, writes columnist Debashis Sarkar,

Seven Signs Your Process Improvement Initiative Is Failing

Many companies start the process excellence journey with a bang, says Debashis Sarkar,

The Dos and Don’ts of Selecting the Right Projects for Lean Transformation

As a change agent driving Lean transformation, it’s not enough to just have the technical skills.

Make Your Organization More Customer-Centric with the Kano Model

Looking at products and processes from a consumer’s point of view is critical for building a successful business.

Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices

A lot has being written about Toyota and its ability to wade through the current crisis.

How the Trends of 2000-2009 Will Shape Performance Improvement in This New Decade

As 2010 ushers in, it’s time for us to look at the key trends that surrounded the ecosystem of all businesses.

Standardizing Service Processes through Lean: Is It Unthinkable?

This column of mine is triggered by the interesting debate that I saw in response to Tripp Babbitt’s article,

360 Degree Metrics for Lean Transformation

While embarking on a holistic Lean transformation, I have seen practitioners struggle to come up with metrics.

To Value Stream Map or Not to Value Stream Map a Service Process?

Value stream mapping and Lean implementation in the service business have somehow become synonymous.

The Various Times of Lean

Before embarking on a Lean project, we should be clear with the various times that are used in Lean improvements.

Value Contribution of Processes

In my last column we discussed the eight wastes of Lean. We also looked at the various examples from the service sector.

15 Ways to Tell if You’re a Process Centric Company

Does your company leadership treat processes as strategic assets? If not,

Challenges of Service Lean Implementation

Lean implementation can be quite challenging in a service organization.

Lean Services: Asia’s Preeminent Deployment Leader Gives Global Insights on Lean Six Sigma for Services

While Lean has been an effective process improvement method for the manufacturing industry,

The philosophy behind his writing and his books is to share his experiences and learning

Dubai

Tag: Customer Experience

Demand, expectation and robots

Operational Metrics – The five Fs which every small business should know

Three Reasons Why Customers Are Not Always Right

6 Reasons Why Real-World Stores Are Here To Stay

Spotlight: Developing a relationship with customers can be a game-changer for SMEs

Does A Company Really Care About Its Customers: These Three Instances Will Tell You

10 Good, Bad And Ugly Shades Of ‘Choice’ In Business

Use These Eight Guiding Principles To Build A Customer-Centric Company

These Are The Two Things That Customers Expect From A Business

Don’t Go Shopping When You Are Tired

3 Ways In Which United Airlines Could Have Averted The David Dao Mess

How To Not Serve Your Customers Deep-Fried Lizards

How small business owners can make their customers raving fans

5 Lessons For The C-Suite From The Wells Fargo Banking Scandal

4 Questions Indian Manufacturing Should Ask After The US Bedsheet Scandal

5 Crucial Skills That No Customer Experience Professional Can Do Without

3 Reasons Why Companies Fail To Deliver The Right Customer Experience

The Eight Habits of Effective Process Excellence Leaders

Seven Signs Your Process Improvement Initiative Is Failing

The Dos and Don’ts of Selecting the Right Projects for Lean Transformation

Make Your Organization More Customer-Centric with the Kano Model

Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices

How the Trends of 2000-2009 Will Shape Performance Improvement in This New Decade

Standardizing Service Processes through Lean: Is It Unthinkable?

360 Degree Metrics for Lean Transformation

To Value Stream Map or Not to Value Stream Map a Service Process?

The Various Times of Lean

Value Contribution of Processes

15 Ways to Tell if You’re a Process Centric Company

Challenges of Service Lean Implementation

Lean Services: Asia’s Preeminent Deployment Leader Gives Global Insights on Lean Six Sigma for Services

Let's
Connect

+91 8939723810

query@proliferator.net

The philosophy behind his writing and his books is to share his experiences and learning

Dubai

Demand, expectation and robots

Operational Metrics – The five Fs which every small business should know

Three Reasons Why Customers Are Not Always Right

6 Reasons Why Real-World Stores Are Here To Stay

Spotlight: Developing a relationship with customers can be a game-changer for SMEs

Does A Company Really Care About Its Customers: These Three Instances Will Tell You

10 Good, Bad And Ugly Shades Of ‘Choice’ In Business

Use These Eight Guiding Principles To Build A Customer-Centric Company

These Are The Two Things That Customers Expect From A Business

Don’t Go Shopping When You Are Tired

3 Ways In Which United Airlines Could Have Averted The David Dao Mess

How To Not Serve Your Customers Deep-Fried Lizards

How small business owners can make their customers raving fans

5 Lessons For The C-Suite From The Wells Fargo Banking Scandal

4 Questions Indian Manufacturing Should Ask After The US Bedsheet Scandal

5 Crucial Skills That No Customer Experience Professional Can Do Without

3 Reasons Why Companies Fail To Deliver The Right Customer Experience

The Eight Habits of Effective Process Excellence Leaders

Seven Signs Your Process Improvement Initiative Is Failing

The Dos and Don’ts of Selecting the Right Projects for Lean Transformation

Make Your Organization More Customer-Centric with the Kano Model

Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices

How the Trends of 2000-2009 Will Shape Performance Improvement in This New Decade

Standardizing Service Processes through Lean: Is It Unthinkable?

360 Degree Metrics for Lean Transformation

To Value Stream Map or Not to Value Stream Map a Service Process?

The Various Times of Lean

Value Contribution of Processes

15 Ways to Tell if You’re a Process Centric Company

Challenges of Service Lean Implementation

Lean Services: Asia’s Preeminent Deployment Leader Gives Global Insights on Lean Six Sigma for Services

Let's Connect

+91 8939723810

query@proliferator.net

Let's
Connect